Healthcare PBM Client Success Manager

AffirmedRx, a Public Benefit Corporation; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Job summary

AffirmedRx is seeking a Client Manager to serve as the primary day-to-day contact for employer and health plan clients, coordinating with internal teams to deliver seamless PBM support.

You will manage benefit administration, plan changes, eligibility updates, implementations, and issue resolution while identifying opportunities to improve performance and client satisfaction. Travel up to 20% may be required.

Qualifications

• Bachelor's degree required in Business, Healthcare Administration, or related field.
• 0-1 year of account management or client-facing operations experience in PBM/healthcare.
• Healthcare experience required; strong knowledge of pharmacy benefit operations.

Responsibilities

• Serve as day-to-day contact for assigned client accounts with the Client Executive.
• Coordinate with HR, benefits admins, and consultants; respond to inquiries and drive resolution.
• Maintain accurate client records in Salesforce and other systems; prep agendas for meetings.

Skills

CRM proficiency

Communication

Account coordination

Travel readiness

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

AffirmedRx is seeking a Client Manager to serve as the primary day-to-day contact for employer and health plan clients, coordinating with internal teams to deliver seamless PBM support.

You will manage benefit administration, plan changes, eligibility updates, implementations, and issue resolution while identifying opportunities to improve performance and client satisfaction. Travel up to 20% may be required.