Client Manager (Fully Remote)

AffirmedRx; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

AffirmedRx in the United States is seeking a client support and relationship coordination professional to serve as the day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team.

You will build relationships with HR teams, benefits administrators, and consultants, respond to inquiries promptly, and ensure requests are routed to the right internal teams. This role involves benefits administration, reporting, and cross-functional coordination.

Responsibilities

• Serve as a day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team.
• Build positive working relationships with client contacts, including HR teams, benefits administrators, and consultants.
• Respond to client inquiries and requests promptly, ensuring questions are routed to the appropriate internal teams.
• Assist with processing eligibility updates, benefit changes, plan configuration requests, and routine account maintenance activities.
• Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to ensure timely execution of client requests.
• Support implementation activities, renewals, and benefit changes by tracking timelines and helping ensure deliverables are completed.
• Monitor account performance metrics, pharmacy spend, and utilization trends; surface insights and optimization opportunities.
• Prepare and contribute to quarterly business plans, financial performance summaries, and client-facing reporting packages.
• Identify cost-savings opportunities and operational efficiencies within assigned accounts.
• Triage and resolve client issues by coordinating across internal teams and communicating status clearly to clients.
• Escalate complex or high-impact issues to the Director or Client Executive with context and recommended resolution.
• Participate in regular account team meetings to align on client priorities and action items.

Job description

Client Support and Relationship Coordination:

• Serve as a day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team.
• Build positive working relationships with client contacts, including HR teams, benefits administrators, and consultants.
• Respond to client inquiries and requests promptly, ensuring questions are routed to the appropriate internal teams.

Benefit Administration and Operational Support:

• Assist with processing eligibility updates, benefit changes, plan configuration requests, and routine account maintenance activities.
• Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams to ensure timely execution of client requests.
• Support implementation activities, renewals, and benefit changes by tracking timelines and helping ensure deliverables are completed.

Reporting and Account Management Support:

• Monitor account performance metrics, pharmacy spend, and utilization trends; surface insights and optimization opportunities.
• Prepare and contribute to quarterly business plans, financial performance summaries, and client-facing reporting packages.
• Identify cost-savings opportunities and operational efficiencies within assigned accounts.

Cross-Functional Coordination and Issue Resolution:

• Triage and resolve client issues by coordinating across internal teams and communicating status clearly to clients.
• Escalate complex or high-impact issues to the Director or Client Executive with context and recommended resolution.
• Participate in regular account team meetings to align on client priorities and action items.

AffirmedRx

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand and straightforward to access, and they promise to do what's right, always.