Patient Financial Concierge

Baptist Health; Montgomery (AL); On-site; USD 22,000 - 30,000; Full time

Job summary

Baptist Health seeks a Financial Information Counselor PRN-1 to verify patient insurance benefits, discuss costs, and complete financial counseling for treatment and imaging services at Baptist Medical Center East. The role involves advising patients on financial responsibility, collecting payments, and initiating financial assistance forms as needed.

The counselor will work with providers and staff to secure prior authorizations, communicate approvals to departments, and identify payment

Qualifications

• High school graduate; associate degree preferred.
• Bilingual capability (English/Spanish) desirable.
• Experience with Medicare/Medicaid/Commercial/HMO payers eligibility systems required.
• Hospital insurance billing and collections experience preferred.

Responsibilities

• Verify and discuss patient insurance benefits and cost estimates.
• Provide financial counseling for all patients.
• Advise patients of financial responsibilities and collect payments.
• Initiate financial assistance applications as needed.
• Coordinate pre-authorizations and communicate final approvals to departments.
• Identify alternate payment sources and arrange payment plans.

Skills

Interpersonal skills

Analytical thinking

Basic math

Communication skills

Education

High school diploma

Associate’s degree preferred

Bilingual English/Spanish desirable

Tools

Word

Excel

PowerPoint

GroupWise

Job description

Baptist Health seeks a Financial Information Counselor PRN-1 to verify patient insurance benefits, discuss costs, and complete financial counseling for treatment and imaging services at Baptist Medical Center East. The role involves advising patients on financial responsibility, collecting payments, and initiating financial assistance forms as needed.

The counselor will work with providers and staff to secure prior authorizations, communicate approvals to departments, and identify payment