Patient Financial Navigator

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 40,000 - 52,000; Full time

Job summary

Baptist Health - Central Alabama seeks a Financial Information Counselor to verify patient insurance benefits, discuss treatment costs, and complete financial counseling for all patients at MCC.

The role includes advising patients on financial responsibility, collecting payments, initiating financial assistance applications, and coordinating with clinical staff to secure pre-certifications and authorizations for timely, accurate patient care.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in healthcare or business preferred.
• Experience with Medicare, Medicaid, Commercial, and HMO payer eligibility systems.

Responsibilities

• Verify and discuss patient insurance benefits and treatment costs.
• Complete financial counseling for all patients.
• Advise patients of financial responsibility and collect payments.
• Initiate financial assistance applications as needed.
• Coordinate with providers to secure prior authorizations.
• Communicate pre-certifications and authorizations to departments.
• Identify alternative payment sources and arrange payment plans.
• Address accounts in bad debt and collect at point of service where applicable.

Skills

Interpersonal skills

Analytical reasoning

Basic math

Communication skills

Time management

Education

High school diploma or equivalent

Associate's degree in healthcare or business

Tools

Medicare/Medicaid eligibility systems

Hospital billing software

Job description

Baptist Health - Central Alabama seeks a Financial Information Counselor to verify patient insurance benefits, discuss treatment costs, and complete financial counseling for all patients at MCC.

The role includes advising patients on financial responsibility, collecting payments, initiating financial assistance applications, and coordinating with clinical staff to secure pre-certifications and authorizations for timely, accurate patient care.