Healthcare Patient Experience & Operations Lead

Won & Co.; Hoboken (NJ); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Medical insurance coverage

401(k)

Structured onboarding and training

Hands-on exposure to operations

Professional development

Job summary

Won & Co. is hiring for a hands-on, patient-facing coordinator to manage scheduling, insurance verification, and daily operations at our Hoboken clinic. You will welcome families, coordinate appointments, and ensure a smooth patient journey from check-in to checkout.

Ideal candidates bring hospitality instincts, strong communication, and a proactive mindset to improve patient flow and retention. This full-time role requires in-person work at our Hoboken clinic, with some support across Montvale

Qualifications

• Hospitality/service background with client-facing experience preferred.

Responsibilities

• Welcome and care for patients and families from arrival through checkout.

Skills

Hospitality mindset

Service-oriented communication

Schedule management

Problem-solving

Attention to detail

In-person interaction

Education

Bachelor's degree preferred

Tools

None

Job description

Won & Co. is hiring for a hands-on, patient-facing coordinator to manage scheduling, insurance verification, and daily operations at our Hoboken clinic. You will welcome families, coordinate appointments, and ensure a smooth patient journey from check-in to checkout.

Ideal candidates bring hospitality instincts, strong communication, and a proactive mindset to improve patient flow and retention. This full-time role requires in-person work at our Hoboken clinic, with some support across Montvale