Lead Patient Care Coordinator

TZ Consulting; Hoboken (NJ); On-site; USD 28,000 - 41,000; Full time

Job summary

TZ Consulting in Hoboken, NJ is seeking a front-desk leader for a Wellness & Aesthetics Med Spa. You will manage the patient experience from first contact to checkout, driving membership enrollment and retention with proactive outreach.

This on-site role requires scheduling savvy, consultative selling, and the ability to coach a small team. Bilingual Spanish preferred; evenings and Saturdays included. Base pay is $20/hr + commission with growth opportunities.

Qualifications

• Customer-facing front desk experience in wellness/med spa or related setting.
• Strong closing skills with ability to ask for commitment professionally.
• Experience with memberships, packages, or retention initiatives.
• Comfort with scheduling software and administrative tools; Zenoti a plus.

Responsibilities

• Lead-to-visit conversion: respond to inquiries, book visits, and drive schedule flow.
• Enrollment: explain services/promotions and close on memberships.
• Retention: outreach to reduce churn and reactivate accounts.
• Rebooking: assist sales by rebooking and meeting retention targets.
• Maintain patient flow: check-ins/outs, accurate records, calm service recovery.

Skills

Front desk experience

Closing instincts

Membership retention

Scheduling discipline

Spanish preferred

Multitasking

Evenings/Saturdays schedule

Professional presence

Tools

Zenoti

Job description

Hoboken, United States | Posted on 08/13/2026

• State/Province New Jersey
• Country United States

Job Description

Business Type:
Wellness & Aesthetics Med Spa

Location:
Hoboken Area, NJ (On-Site)

Schedule:
Tue 11-6:30 | Wed 9:30-6:30 | Thu 11-7:30 | Fri 9:30-5:30 | Sat 9:30-2:30 (Mon/Sun closed)

Employment:
Full-Time

Compensation:
$20/hr base + Commission - commission structure reviewed in recruiter interview

Language:
Spanish highly preferred (not required) - bilingual candidates prioritized in review

If you love a consultative close and take pride in white-glove patient service, this is a front-desk leadership role with real ownership. You will manage the patient experience from first contact to check-out and drive outcomes tied to membership enrollment and membership retention. If you enjoy consultative care - not assembly-line medicine - and want to grow with a clinic investing in quality, keep reading.

What You’ll Own: Sales + Retention

• Lead-to-visit conversion: respond to inquiries, book visits, and keep patients moving through the schedule with strong follow-up discipline.
  
• Membership enrollment: confidently explain services, promotions, and membership programs - and ask for the close at the right time.
  
• Membership retention: prevent churn with save conversations, proactive outreach, and reactivation follow-ups. This role explicitly prioritizes retention programs.
  
• Rebooking: support sales by rebooking appointments and collaborating with the team to hit retention goals.
  

What You’ll Run: Front Desk Operations

• Keep patient flow seamless: check-ins/outs, accurate records, and calm service recovery when things get busy.
  
• Own the schedule: confirmations, waitlist management, and daily optimization to reduce gaps and no-shows.
  
• Maintain a high-standards environment: professional presence, crisp communication, and a lobby that matches the brand experience.
  

This is a lead role. You will help set the pace at the desk, coach standards day-to-day, and support a small team of 1-2 other PCCs. The lead seat carries real ownership - not a title without substance.

How Success is Measured

These are the core KPIs tracked for this role:

• Patient satisfaction and loyalty
• Appointment rebooking rate
• Membership conversion percentage
• Accuracy of scheduling and documentation

Plus practical sales-desk indicators: follow-up completion and show-rate management.

Requirements

What You Bring

• Customer-facing front desk or coordinator experience in a relevant environment: med spa, dental/ortho, plastics, concierge, hospitality, or similar.
  
• Closing instincts: you can guide a conversation, handle objections, and ask for commitment in a way that feels professional - not pushy.
  
• Exposure to memberships, packages, or retention - or adjacent conversion responsibility such as treatment plan acceptance, service upgrades, or subscription programs.
  
• Strong scheduling and systems comfort; scheduling software and administrative tools experience preferred. Zenoti is a plus.
  
• Ability to multitask, stay organized, and remain calm in a busy patient-facing environment.
  
• Schedule availability to cover clinic hours including evenings and Saturdays as needed.
  
• Spanish highly preferred (not required). Bilingual candidates will be prioritized in review.
  
• $20/hr base + Commission. Commission structure and performance incentives reviewed in the recruiter interview.
  
• Growth pathway: this is a lead seat with real scope and room to expand responsibility over time.
  
• Consistent schedule with a defined weekly cadence - no unpredictable hours.
  
• Full-spectrum wellness and aesthetics environment where your contribution to membership and retention is visible and rewarded.
  

About This Practice

This is an established, full-spectrum wellness and aesthetics med spa in Hoboken, NJ. The model blends advanced aesthetic services - injectables, skincare, microneedling - with longevity-focused care including hormone optimization, IV therapy, and medical weight management. The practice is built around a high-touch, consultative patient experience - not assembly-line medicine. The right person for this role is someone who takes pride in white-glove service, earns patient trust through genuine attention, and understands that the front desk drives the outcomes that keep patients coming back.

Hiring Process

EOE + AI Disclosure

We're recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available.