Healthcare Office Operations Lead

One Medical; Hoboken (NJ); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, Dental and Vision plans

Pre-Tax commuter benefits

PTO cash outs

Job summary

One Medical is seeking an Office Coordinator (Practice Coordinator) in Hoboken, NJ to lead on-site operations, support the care team, and ensure a seamless patient experience. You will drive daily management, scheduling, inventory, and front-desk duties while championing best practices and patient-centered care.

The role emphasizes operational excellence, cross-functional collaboration, and excellent communication to continually improve the patient journey and clinic performance.

Qualifications

• At least 1 year in a supervisory/lead role in high-touch customer service or patient-facing healthcare
• Postsecondary Medical Assistant program accredited by CAAHEP/ABHES or equivalent
• Active Medical Assistant certification from recognized bodies
• Proven ability to foster collaborative team dynamics
• Experience in healthcare billing/insurance preferred

Responsibilities

• Ensure practice readiness with staffing reviews, task queues, and monthly shift publishing
• Lead training, coaching, and recognition for team members
• Drive performance with daily management and metric monitoring
• Manage inventory, purchasing, expiration tracking, and waste control
• Support practice finances through budget review and copay/revenue oversight
• Monitor NPS and address service recovery as needed
• Collaborate with clinical leadership to improve health outcomes and compliance
• Maintain patient interactions with CI-CARE principles and efficient scheduling
• Handle front-of-house duties including check-in/out, insurance verification, and clinics prep
• Support facility, security, and IT requests as encountered
• Clinical duties may include venipuncture, EKGs, vitals, vaccines, and related tasks

Skills

Supervisory experience

Healthcare experience

Communication skills

Change management

Job description

One Medical is seeking an Office Coordinator (Practice Coordinator) in Hoboken, NJ to lead on-site operations, support the care team, and ensure a seamless patient experience. You will drive daily management, scheduling, inventory, and front-desk duties while championing best practices and patient-centered care.

The role emphasizes operational excellence, cross-functional collaboration, and excellent communication to continually improve the patient journey and clinic performance.