Healthcare Patient Billing & Service Specialist

Baylor Scott & White Health; Dover (DE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in Dover, DE is seeking a Customer Service Specialist CBS (Centralized Business Services) to analyze and resolve patient billing inquiries and interface with insurance when needed. You will manage complex inquiries, build trust with patients, document interactions, and support cross-functional teams to ensure accurate accounts and timely resolutions.

This role requires a high school diploma and at least 3 years of customer service experience; benefits include health

Qualifications

• HS Diploma or GED required.
• Minimum 3 years of experience in customer service or related role.
• Experience in billing or healthcare environment recommended.

Responsibilities

• Handles complex inquiries from patients, providers, and insurers to resolve accounts.
• Builds trust through clear, empathetic communication with patients.
• Provides accurate information using multiple patient account systems and documents interactions.
• Meets call goals and productivity standards for the team.
• De-escalates dissatisfied patients and offers support.
• Guides callers through troubleshooting and navigation of company site or services.
• Keeps records of patient interactions and processes accounts.
• Follows communication procedures, guidelines, and policies.
• Collaborates with peers to improve customer service.

Skills

Customer service

Communication

Problem solving

Billing knowledge

Interpersonal skills

Education

HS Diploma/GED

Tools

Epic SBO

Job description

Baylor Scott & White Health in Dover, DE is seeking a Customer Service Specialist CBS (Centralized Business Services) to analyze and resolve patient billing inquiries and interface with insurance when needed. You will manage complex inquiries, build trust with patients, document interactions, and support cross-functional teams to ensure accurate accounts and timely resolutions.

This role requires a high school diploma and at least 3 years of customer service experience; benefits include health