Patient Billing Specialist & Experience Champion

Baylor Scott & White Health; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) match up to 5%

Tuition Reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Customer Service Specialist CBS (Centralized Business Services) to resolve complex patient billing inquiries. The role requires strong communication, problem-solving, and the ability to interface with patients, providers, clinics, hospitals, and insurers to resolve accounts.

The position emphasizes ownership of inquiries, maintaining trust, and delivering accurate information from multiple patient systems.

Qualifications

• HS diploma or GED required.
• Minimum 3 years of customer service/billing experience.
• Knowledge of SBO environment and Epic is a plus.

Responsibilities

• Manages large and complex inquiries across patient accounts and insurance.
• Builds trust through clear, empathetic communication.
• Analyzes data from patient account systems to resolve issues.
• Ensures all communications are documented and accurate.
• De-escalates dissatisfied patients and provides support.
• Guides callers through troubleshooting and navigation of the site.
• Maintains thorough records of patient interactions and files documents.
• Follows procedures and collaborates with peers to improve service.

Skills

Customer service

Billing knowledge

Communication

Problem solving

Education

High school diploma or GED

Job description

Baylor Scott & White Health is seeking a Customer Service Specialist CBS (Centralized Business Services) to resolve complex patient billing inquiries. The role requires strong communication, problem-solving, and the ability to interface with patients, providers, clinics, hospitals, and insurers to resolve accounts.

The position emphasizes ownership of inquiries, maintaining trust, and delivering accurate information from multiple patient systems.