Healthcare Billing & Patient Support Specialist

Baylor Scott & White Health; Topeka (KS); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from day 1

Job summary

Baylor Scott & White Health in Topeka, KS is seeking a Customer Service Specialist CBS to analyze and resolve patient billing issues across multiple service areas. The role requires delivering exceptional customer experience and interfacing with insurance companies and facility personnel as needed.

The role emphasizes building trust with patients, navigating billing systems, and maintaining accurate records.

Qualifications

• HS Diploma or GED required.
• Minimum 3 years experience in healthcare or billing.
• Strong communication and problem-solving skills.

Responsibilities

• Manages large and complex inquiries from patients, physicians, clinics, hospitals, and insurers.
• Builds trusting relationships with patients through clear, compassionate communication.
• Analyzes data across patient accounts to provide accurate, complete information.
• Meets call handling goals and productivity targets in a fast-paced environment.
• De-escalates dissatisfied patients and provides appropriate assistance.
• Guides callers through troubleshooting and navigating the company's site or services.
• Keeps records of patient interactions and documents processes.

Skills

Customer service

Billing knowledge

Communication skills

Interpersonal skills

Education

HS Diploma/GED

Tools

Epic SBO

Job description

Baylor Scott & White Health in Topeka, KS is seeking a Customer Service Specialist CBS to analyze and resolve patient billing issues across multiple service areas. The role requires delivering exceptional customer experience and interfacing with insurance companies and facility personnel as needed.

The role emphasizes building trust with patients, navigating billing systems, and maintaining accurate records.