Healthcare Ops Lead: Patient Access & Efficiency

SmartRecruiters, Inc.; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Northwestern Medicine is seeking an Operations Coordinator for Dental Services. This full-time, on-site role supports the front office, manages staff, and ensures efficient patient flow and accurate data handling across the practice.

Responsibilities include supervising clerical and financial staff, coordinating schedules, and maintaining budget compliance while delivering excellent patient service and confidentiality.

Qualifications

• Bachelor's degree or 5+ years outpatient center experience.
• Minimum 3 years in medical or related business.
• Understanding of insurance plans (HMO, PPO, POS, Medicare/Medicaid).
• Knowledge of patient flow in a provider office.
• Experience with Word and Excel.

Responsibilities

• Supervise front-line clerical and financial staff.
• Participate in interviewing, hiring, training and performance reviews.
• Oversee day-to-day office operations within budget.
• Manage providers' schedules to optimize patient care hours.
• Ensure accurate data collection and flow to central offices.
• Monitor cash management and patient balances.

Skills

Medical software knowledge

Insurance comprehension

Patient flow understanding

Education

Bachelor's degree or 5+ years outpatient center experience

Tools

EMR software

Microsoft Word

Microsoft Excel

Job description

Northwestern Medicine is seeking an Operations Coordinator for Dental Services. This full-time, on-site role supports the front office, manages staff, and ensures efficient patient flow and accurate data handling across the practice.

Responsibilities include supervising clerical and financial staff, coordinating schedules, and maintaining budget compliance while delivering excellent patient service and confidentiality.