Clinic Operations & Scheduling Coordinator

Northwestern Medicine; Woodstock (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development funds

Wellbeing Fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Annual salary increase and incentive

Job summary

Northwestern Medicine is hiring an Admin Operations Coordinator for the Woodstock clinic. This full-time, 40 hours per week role reports to administrative leadership and focuses on front-line staff supervision, scheduling, and office operations.

You will oversee cash handling, data accuracy, and staff performance while ensuring patient access, satisfaction, and adherence to policies. Competitive benefits are included.

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years medical or related business experience.
• Understanding of insurance plans (HMO/PPO/POS, Medicare/Medicaid).
• Solid knowledge of patient flow in a medical office.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports.

Responsibilities

• Supervise and direct the office's front-line clerical staff.
• Interviewing, hiring, training, discipline, dismissals, and performance appraisals.
• Oversee day-to-day office operations within budget guidelines.
• Manage providers schedules and optimize patient care hours.
• Schedule staff and allocate resources to maximize patient access and satisfaction.
• Conduct cash management duties, including co-pays, balances, cash, and deposits.
• Ensure service excellence and perform service recovery when needed.
• Manage office supplies within budget.
• Ensure accuracy of data collection and training for site staff.
• Lead practice staff meetings and participate in supervisor meetings.
• Maintain patient dignity and confidentiality at all times.
• Develop policies and procedures to support the practice.

Skills

Insurance knowledge

Patient flow management

Cash handling & reconciliation

Education

Bachelor's degree or equivalent

3+ years medical admin experience

Tools

Medical software

Microsoft Word

Microsoft Excel

Job description

Northwestern Medicine is hiring an Admin Operations Coordinator for the Woodstock clinic. This full-time, 40 hours per week role reports to administrative leadership and focuses on front-line staff supervision, scheduling, and office operations.

You will oversee cash handling, data accuracy, and staff performance while ensuring patient access, satisfaction, and adherence to policies. Competitive benefits are included.