Healthcare Operations Supervisor 24/7 Center Leader

Optum; San Juan (PR); On-site; USD 50,000 - 70,000; Full time

Job summary

Optum in San Juan, PR is seeking an experienced Operations Supervisor to lead a non-clinical team within a 24/7 production environment. You will drive performance, manage staffing, and implement process improvements to meet objectives.

You will routinely provide reports to internal stakeholders, collaborate with Senior Operations, and ensure workflows support high-quality care and efficient case management, while maintaining compliance and staffing readiness.

Qualifications

• 2+ years of experience as an Operations Supervisor or similar role.
• 1+ years of experience in a production environment and inventory management.
• Microsoft Excel proficiency (filter, sort, create and edit spreadsheets).
• Ability to work during standard business operating hours, Monday through Sunday, between 7:00 AM and 11:00 PM in a 24/7 environment.
• Proficient in verbal and written English skills.

Responsibilities

• Be a motivational leader, contributing to a positive team environment and sharing opportunities to improve morale and engagement.
• Provide standard performance reports (e.g., scorecards) to update internal stakeholders.
• Conduct regular meetings with Senior Operations to review updates on outstanding issues.
• Plans, prioritizes, organizes and completes work to meet established objectives.
• Oversees non-clinical staff within operations including training, mentoring, and counseling.
• Maintenance and evaluation of staff performance and attendance.
• Improves quality of care by reviewing competencies and implementing action plans to meet standards.
• Work with staff to ensure workflows are maintained, case management is efficient, and quality of care is delivered.
• Develops and implements policies and workflows to meet daily needs and increase provider satisfaction.
• Works with management to provide feedback.
• Other duties may apply.
• English proficiency assessment will be required after application.

Skills

Operations supervision

Inventory management

Excel

English proficiency

Job description

Optum in San Juan, PR is seeking an experienced Operations Supervisor to lead a non-clinical team within a 24/7 production environment. You will drive performance, manage staffing, and implement process improvements to meet objectives.

You will routinely provide reports to internal stakeholders, collaborate with Senior Operations, and ensure workflows support high-quality care and efficient case management, while maintaining compliance and staffing readiness.