Clinic Operations Supervisor – Call Center Focus

Arbour SeniorCare; McAllen (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retention Bonus Program

Loan Forgiveness Program

Challenging and rewarding work 환경

Job summary

Universal Health Services (IPM) is seeking a confident supervisor to oversee clinic operations in the South Texas Health System Clinics ecosystem. The role emphasizes staff scheduling, compliance, and patient-centric care while maintaining service excellence across multiple practices.

The ideal candidate will have a documented supervisory background in healthcare or call center settings and a commitment to quality, safety, and operational efficiency within a large health system.

Qualifications

• Associates Degree with two (2) years supervisory experience required.
• In lieu of degree, 3-5 years healthcare experience with at least two (2) years being in a supervisor capacity.
• Minimum two (2) years healthcare supervisory experience.

Responsibilities

• Oversee accurate, efficient, safe, high quality, compliant, productive operations of assigned medical practices in accordance with state, federal and local regulations.
• Uphold IPM and UHS policies, goals, and standards.
• Fosters patient centered environment focused on quality, safety, and patient satisfaction.
• Compose practice schedules to ensure appropriate staffing levels to carry out efficient day-to-day operations.
• Must have Call Center Supervisory skills, one of these positions will focus on Call Center Supervising.
• Demonstrates Service Excellence and always conveys professionalism and strong motivation to achieve optimum results.

Skills

Call Center Supervisory skills

Healthcare supervisory experience

Education

Associate degree

Job description

Universal Health Services (IPM) is seeking a confident supervisor to oversee clinic operations in the South Texas Health System Clinics ecosystem. The role emphasizes staff scheduling, compliance, and patient-centric care while maintaining service excellence across multiple practices.

The ideal candidate will have a documented supervisory background in healthcare or call center settings and a commitment to quality, safety, and operational efficiency within a large health system.