Healthcare Operations Supervisor

McKesson; Aurora (CO); On-site; USD 61,000 - 102,000; Full time

Job summary

McKesson is hiring a Hospital Coordinator Supervisor to oversee hospital services and supply chain activities, ensuring efficient workflows and top-tier service delivery. You will lead a team of Hospital Coordinators responsible for logistics, order management, inventory coordination, and service quality.

Typical responsibilities include coaching, scheduling, KPI tracking, and cross‑functional collaboration with sales, logistics, and operations.

Qualifications

• 3–5 years of experience in healthcare operations, hospital coordination, supply chain, or logistics.
• Experience in a supervisory, team lead, or leadership role.
• Experience with CRM/Salesforce required
• Strong understanding of hospital operations, inventory management, and healthcare regulatory requirements.
• Proven ability to lead, motivate, and develop teams in a fast-paced environment.

Responsibilities

• Supervise, coach, and mentor a team of Hospital Coordinators, fostering a collaborative, high‑performing environment.
• Oversee day‑to‑day hospital operations, including order intake and processing, inventory coordination, product delivery, returns, and issue resolution.
• Develop and manage team schedules to ensure appropriate coverage and efficient service delivery across assigned hospital accounts.
• Monitor team performance through KPIs, conduct performance reviews, and provide ongoing feedback and development support.
• Act as the primary point of escalation for complex operational or client issues, ensuring timely resolution and customer satisfaction.
• Serve as a key liaison between hospital staff, patients, and internal McKesson teams, including sales, logistics, finance, and operations.
• Identify opportunities to improve workflows, operational efficiency, cost management, and overall service quality.
• Ensure adherence to McKesson policies, industry regulations, and healthcare compliance standards.
• Generate, analyze, and present operational and performance reports, using data to drive continuous improvement initiatives.
• Lead regular team meetings to communicate updates, share best practices, and reinforce performance expectations.
• Participate in client meetings, business reviews, and quality improvement initiatives to strengthen relationships and identify opportunities for service expansion.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Education

Bachelor’s in healthcare administration

Tools

CRM/Salesforce

Microsoft Office

Job description

McKesson is hiring a Hospital Coordinator Supervisor to oversee hospital services and supply chain activities, ensuring efficient workflows and top-tier service delivery. You will lead a team of Hospital Coordinators responsible for logistics, order management, inventory coordination, and service quality.

Typical responsibilities include coaching, scheduling, KPI tracking, and cross‑functional collaboration with sales, logistics, and operations.