Hospital Operations Supervisor & Team Leader

McKesson Corporation; Clear Lake (IA); On-site; USD 61,000 - 102,000; Full time

Job summary

McKesson Corporation in the United States is seeking a Hospital Coordinator Supervisor to oversee hospital services and supply chain activities, ensuring efficient workflows, high service quality, and a strong patient experience.

The role leads a team of Hospital Coordinators, focuses on operational performance, develops staff, maintains hospital partnerships, and ensures compliance with policies and healthcare regulations. Travel up to 40% is required.

Qualifications

• 3-5 years of experience in healthcare operations, hospital coordination, supply chain, or logistics.
• Experience in a supervisory, team lead, or leadership role.
• Experience with CRM/Salesforce required
• Strong understanding of hospital operations, inventory management, and healthcare regulatory requirements.
• Proven ability to lead, motivate, and develop teams in a fast-paced environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with healthcare or supply chain management systems.
• Highly organized with strong attention to detail and the ability to manage multiple priorities effectively.

Responsibilities

• Supervise, coach, and mentor a team of Hospital Coordinators, fostering a collaborative, high-performing, and service-oriented environment.
• Oversee day-to-day hospital operations, including order intake and processing, inventory coordination, product delivery, returns, and issue resolution.
• Develop and manage team schedules to ensure appropriate coverage and efficient service delivery across assigned hospital accounts.
• Monitor team performance through KPIs, conduct performance reviews, and provide ongoing feedback and development support.
• Act as the primary point of escalation for complex operational or client issues, ensuring timely resolution and customer satisfaction.
• Serve as a key liaison between hospital staff, patients, and internal McKesson teams, including sales, logistics, finance, and operations.
• Identify opportunities to improve workflows, operational efficiency, cost management, and overall service quality.
• Ensure adherence to McKesson policies, industry regulations, and healthcare compliance standards.
• Generate, analyze, and present operational and performance reports, using data to drive continuous improvement initiatives.
• Lead regular team meetings to communicate updates, share best practices, and reinforce performance expectations.
• Participate in client meetings, business reviews, and quality improvement initiatives to strengthen relationships and identify opportunities for service expansion.

Skills

Leadership

Communication

Problem solving

Analytical thinking

Organization

Multitasking

Education

Bachelor's degree in healthcare administration or related field

Tools

Salesforce

Microsoft Office

Healthcare/Supply Chain systems

Job description

McKesson Corporation in the United States is seeking a Hospital Coordinator Supervisor to oversee hospital services and supply chain activities, ensuring efficient workflows, high service quality, and a strong patient experience.

The role leads a team of Hospital Coordinators, focuses on operational performance, develops staff, maintains hospital partnerships, and ensures compliance with policies and healthcare regulations. Travel up to 40% is required.