Healthcare Operations Specialist: Process Improvement

AdaptHealth; Traverse City (MI); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off (PTO)

Employee Stock Purchase Plan

Parental bonding leave

Disability insurance

Life and AD&D insurance

FSA/HSA

Teledoc access

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and manage data across EMR systems, contributing to patient outcomes and service quality.

Candidates should have a High School Diploma or higher, 1 year of related experience, strong communication, and the ability to multi-task in a fast-paced healthcare environment. On-site role with full benefits and growth opportunities.

Qualifications

• Minimum 1 year relatable work experience required
• Experience in management, admin, insurance, billing, claims or call center preferred
• Comfort learning new technologies and navigating multiple systems
• Ability to work independently while following established procedures and directives

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation including insurance verification and authorizations
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Deliver, set up, and educate patients on home medical equipment as needed
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Safely operate company vehicles for equipment delivery
• Perform other duties as assigned

Skills

Verbal and written communication

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Independent work

Education

High School Diploma

Associate’s degree in Healthcare Administration/Business Administration or related field

Healthcare administration knowledge

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and manage data across EMR systems, contributing to patient outcomes and service quality.

Candidates should have a High School Diploma or higher, 1 year of related experience, strong communication, and the ability to multi-task in a fast-paced healthcare environment. On-site role with full benefits and growth opportunities.