Healthcare Operations Specialist — Patient Care & Process

Adapt-Health-LLC; Ashland (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid Time Off

Job summary

AdaptHealth is seeking an Operations Specialist - Driving to support patient care and operational excellence. You will contribute to process improvements, verify documentation, and manage data across EMR systems.

The role emphasizes collaboration with teams, adherence to payer guidelines, and delivering equipment to patients, while maintaining HIPAA and safety standards. Equal opportunity employer welcoming diverse backgrounds.

Qualifications

• High School Diploma or higher education required.
• Valid and unrestricted driver’s license.
• 1 year of relatable work experience required.
• Experience in healthcare, insurance, billing, or call center is a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Analytical thinking

Education

High School Diploma

Associate’s degree or related field

Healthcare Administration

Business Administration or equivalent work experience

Tools

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist - Driving to support patient care and operational excellence. You will contribute to process improvements, verify documentation, and manage data across EMR systems.

The role emphasizes collaboration with teams, adherence to payer guidelines, and delivering equipment to patients, while maintaining HIPAA and safety standards. Equal opportunity employer welcoming diverse backgrounds.