Healthcare Operations & Process Improvement Specialist

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Michigan Medicine in Ann Arbor is seeking an experienced universal administrator to support the Ambulatory Care Services Business Operations team. The role coordinates activities for the Senior Director, analyzes data, and drives initiatives across multiple leadership meetings.

The ideal candidate has strong organizational skills and comfort with data, plus experience in clinical workflows and cross-functional collaboration.

Qualifications

• Bachelor’s degree in health services administration, industrial engineering, business administration, or an equivalent combination of education and experience.
• Minimum of 5 years progressive work experience in clinical operations, project management, process improvement and/or data analysis.
• Experience with Excel, Tableau, Power BI or similar analytical tools.
• Ability to work effectively with ambulatory leaders and staff across disciplines.

Responsibilities

• Represent the Office of the ACS Senior Director on projects, meetings, initiatives and issues.
• Coordinate and facilitate high-level planning and discussions within Ambulatory Care Services.
• Manage short-term projects independently and perform business process analysis.
• Prepare and analyze proposals, develop action plans and implement as appropriate.
• Gather and synthesize complex data to inform decision-making for broad audiences.
• Plan, track, report and close out projects.

Skills

Analytical thinking

Cross-functional collaboration

Strategic thinking

Problem solving

Leadership

Communication

Organizational skills

Education

Bachelor’s degree in health services administration, industrial engineering, business administration, or equivalent

Tools

Excel

Tableau

Power BI

Job description

Michigan Medicine in Ann Arbor is seeking an experienced universal administrator to support the Ambulatory Care Services Business Operations team. The role coordinates activities for the Senior Director, analyzes data, and drives initiatives across multiple leadership meetings.

The ideal candidate has strong organizational skills and comfort with data, plus experience in clinical workflows and cross-functional collaboration.