Healthcare Process Improvement Consultant

University of Michigan; Ann Arbor (MI); Hybrid; USD 70,000 - 100,000; Full time

Job summary

University of Michigan in Ann Arbor is seeking a Business Process Consultant Intermediate to support the Ambulatory Care Services operations. You will coordinate activities, analyze data, and drive process improvements across leadership teams to advance strategic goals and optimize workflow efficiency.

The role requires strong organizational skills, comfort with data sets, and collaboration across clinical and administrative stakeholders in a complex health system.

Qualifications

• Bachelor's degree in health services administration, industrial engineering, business administration, or equivalent.
• Minimum of 5 years progressive work experience in clinical operations, project management, process improvement and/or data analysis.
• Experience with analytical tools including Excel, Tableau, Power BI or similar applications.
• Ability to work effectively with ambulatory leaders, physician faculty, administrative staff and teams across the organization.
• Strong strategic, systems-based thinking with the ability to synthesize complex data into actionable insights.

Responsibilities

• Represent the Office of the ACS Senior Director of Patient Access Services & Business Operations on projects, meetings, initiatives and issues within the department.
• Plan, coordinate and facilitate key discussions within Ambulatory Care Services (ACS).
• Manage short-term projects independently, conduct business process analysis and implement improvements.
• Analyze proposals on moderate to complex initiatives, make recommendations and implement action plans.
• Gather and synthesize complex data to inform decision-making and communications for broad audiences.
• Plan, track, report and close out projects.
• All other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem solving

Stakeholder management

Education

Bachelor's degree in health services administration, industrial engineering, business administration, or equivalent

Tools

Excel

Tableau

Power BI

Job description

University of Michigan in Ann Arbor is seeking a Business Process Consultant Intermediate to support the Ambulatory Care Services operations. You will coordinate activities, analyze data, and drive process improvements across leadership teams to advance strategic goals and optimize workflow efficiency.

The role requires strong organizational skills, comfort with data sets, and collaboration across clinical and administrative stakeholders in a complex health system.