Healthcare Operations Manager – ROI Scheduling

MRO; New York (NY); On-site; USD 69,000 - 94,000; Full time

Benefits offered by this job

Annual bonus

Medical insurance

401(k) plan

Job summary

MRO is seeking a Manager to oversee daily scheduling for 8-20+ ROI Specialists, ensuring full coverage across facilities. You will coordinate with client management staff to ensure ROI activities meet clinic policies and regulations and are completed timely.

Preferred candidates live in the coverage area and can travel regularly to client sites in Long Island, Center City NY, Paterson/NJ, and Paramus/NJ. This role requires leadership, HIPAA knowledge, and strong communication skills.

Qualifications

• High School Diploma/GED required.
• Bachelor’s or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience preferred.
• 1 year supervisory/management experience in acute care setting.
• HIPAA privacy information standards knowledge required.
• Excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.
• Ability to travel 50%.

Responsibilities

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists. Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.

Skills

Team leadership

Interpersonal skills

Written communication

HIPAA knowledge

Education

Bachelor’s or Associate degree in HIM/BA or related field

Tools

Microsoft Office

Job description

MRO is seeking a Manager to oversee daily scheduling for 8-20+ ROI Specialists, ensuring full coverage across facilities. You will coordinate with client management staff to ensure ROI activities meet clinic policies and regulations and are completed timely.

Preferred candidates live in the coverage area and can travel regularly to client sites in Long Island, Center City NY, Paterson/NJ, and Paramus/NJ. This role requires leadership, HIPAA knowledge, and strong communication skills.