ROI Area Manager

GHR Healthcare; Boise (ID); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Boise is seeking an ROI Area Manager to oversee the scheduling and coordination of ROI Specialists. Responsibilities include ensuring compliance with regulations, conducting quality assurance audits, and fostering a positive work environment. Ideal candidates have supervisory experience and a strong understanding of HIPAA regulations.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree preferred; equivalent experience will be considered.
• Prior supervisory or management experience in acute care strongly preferred.

Responsibilities

• Oversee the daily scheduling and coordination of ROI Specialists.
• Conduct performance evaluations and productivity reviews.
• Manage and approve staff schedules, ensuring consistent coverage.

Skills

Supervisory skills

Communication skills

Proficiency in Microsoft Office Suite

Knowledge of HIPAA

Education

High School Diploma or GED

Associate’s or Bachelor’s degree in Health Information Management or related field

Job description

The ROI Area Manager is responsible for overseeing the daily scheduling and coordination of ROI Specialists to ensure adequate staffing across all assigned facilities. Serving as a key liaison between on-site staff and leadership, the ROI Manager ensures that all Release of Information activities comply with clinic policies, as well as state and federal regulations, while being completed efficiently and accurately.

Key Responsibilities

• Supervise the daily workflow of on-site ROI Specialists to maximize productivity and maintain high-quality standards.
• Reassign tasks as needed to accommodate peak workloads, staff absences, or vacancies, ensuring consistent coverage at all locations.
• Provide on-site coverage when needed due to backlog, illness, vacations, or other staffing gaps.
• Perform regular Quality Assurance audits to monitor the accuracy and timeliness of ROI processes.
• Conduct performance evaluations and productivity reviews in alignment with organizational and legal requirements.
• Manage and approve staff schedules, including monitoring paid time off and overall attendance.
• Foster a positive and professional work environment that emphasizes exceptional customer service. Treat patients, coworkers, and healthcare personnel with courtesy and respect.
• Ensure prompt and professional response to customer inquiries and needs.

Qualifications & Skills

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree in Health Information Management, Business Administration, or a related healthcare field preferred; equivalent experience will be considered.
• Prior supervisory or management experience in an acute care setting strongly preferred.
• Strong understanding of HIPAA and patient privacy regulations.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) required.