Health Information ROI Operations Manager

MRO; Lexington (KY); On-site; USD 69,000 - 94,000; Full time

Job summary

MRO is seeking a Manager to lead daily scheduling for 8-20+ ROI Specialists across facilities, ensuring coverage and compliance with clinic policies and regulations. Travel includes Lexington, KY and Chattanooga, TN, with preferred residence in one of these areas.

The role requires supervisory experience in acute care, HIPAA knowledge, and strong Microsoft Office skills to manage workflow, QA, and performance reviews while maintaining excellent customer service.

Qualifications

• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• 1 year supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Proficiency in Microsoft Office Applications required.
• Ability to travel 50%.

Responsibilities

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met. Adjusts work assignments as needed to cover peak periods, leave and vacancies.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists. Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.

Skills

Written communication

Interpersonal skills

Customer service mindset

Education

Bachelor’s/Associate in HIM or related field

Tools

Microsoft Office Applications

Job description

MRO is seeking a Manager to lead daily scheduling for 8-20+ ROI Specialists across facilities, ensuring coverage and compliance with clinic policies and regulations. Travel includes Lexington, KY and Chattanooga, TN, with preferred residence in one of these areas.

The role requires supervisory experience in acute care, HIPAA knowledge, and strong Microsoft Office skills to manage workflow, QA, and performance reviews while maintaining excellent customer service.