ROI Site Supervisor - Medical Records

MRO; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

MRO is seeking a Site Supervisor to manage daily scheduling for ROI Specialists at client sites across the United States. The role ensures compliance with client policies and federal/state regulations while maintaining timely ROI activities.

You will supervise on-site staff, coordinate coverage for peak periods, perform QA, and provide performance feedback. A strong background in health information management and proficient MS Office skills are required.

Qualifications

• 1 year supervisory/management experience in acute care setting.
• HIPAA privacy information standards required.
• Proficiency in Microsoft Office Applications required.
• Strong written and interpersonal communication skills.

Responsibilities

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists. Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager, as needed.

Skills

Supervisory experience

HIPAA knowledge

Written communication

Interpersonal skills

Education

Bachelor's degree in Health Information Management or related field

Associates degree

Tools

Microsoft Office

Job description

MRO is seeking a Site Supervisor to manage daily scheduling for ROI Specialists at client sites across the United States. The role ensures compliance with client policies and federal/state regulations while maintaining timely ROI activities.

You will supervise on-site staff, coordinate coverage for peak periods, perform QA, and provide performance feedback. A strong background in health information management and proficient MS Office skills are required.