Medical Operations/Office Manager (Primary Care)

Primary PartnerCare; West Hempstead (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Primary PartnerCare Physicians in West Hempstead and New Hyde Park seeks a seasoned Medical Operations Manager to lead all non-clinical operations, drive data-driven workflows, and ensure preventive care follow-ups.

You will oversee front desk and medical assistants, manage scheduling, registrations, authorizations, and reimbursements, and partner with MSO to implement value-based initiatives. A strong leader with 5+ years in medical office management is required.

Qualifications

• 5+ years in management leading medical office staff.
• 7+ years of medical practice experience with strong practice management knowledge.
• Bachelor's Degree preferred or equivalent experience.

Responsibilities

• Organize office operations and procedures to ensure preventive care and follow-up visits.
• Oversee policy implementation, patient scheduling, and eligibility processes.
• Manage authorizations and referrals, front desk copays, and daily reconciliations.
• Explain insurance coverage and patient balances to patients when needed.
• Use data and KPIs to manage site performance and staff.
• Coordinate with MSO and senior management on programs and compliance.
• Supervise non-clinical staff and support career development.
• Foster a culture focused on health and patient-centered care.

Education

Bachelor's Degree preferred

Tools

Athena EMR

Excel

Job description

Primary PartnerCare Physicians, a multi-site primary care practice, is seeking a seasoned Medical Operations Manager for our West Hempstead & New Hyde Park locations.

Base Salary ($70,000-$85,000 based on experience) + Annual Performance Bonus $7,500

We are seeking an energetic, tech savvy professional with proven leadership experience. The Operations Manager will take the lead on all practice operations activities such as best practices, efficient workflows, managing with data and KPIs, HIPAA & OSHA compliance, authorizations, chart prep, launching new service lines, and growing the practice locations! We are looking for a leader that likes to manage through change and growth. As primary care physicians, we want to ensure our patients receive all the preventive care they are entitled to with appropriate follow-up visits, and rely on the operations manager to ensure this is happening.

In addition to these core responsibilities, you will help the physicians with quality reporting and other ACO and value-based initiatives, through workflows, scheduling and creating a culture where all members of the care team participate in reminding our patients of the value of preventive care. You will supervise all non-clinical staff such as front desk and medical assistants. We are looking for a career-oriented professional that wants to grow with our new large primary care group!

As the Operations Manager, you will manage the administration of the care center, including overseeing staff and jumping in to help the staff as needed:

• Organize office operations and procedures, including process to ensure all patients receive preventive care services and follow-up visits
• Oversee the implementation of the practice policies and procedures
• Oversee patient registration, eligibility and scheduling
• Manage authorizations and referrals
• Ensure front desk staff is collecting patient copays, coinsurance and deductibles and complete daily and weekly financial reconciliations
• Help explain insurance coverage (EOBs) and patient balances to the patients when front desk needs support
• Manage practice site and staff using data & KPI
• Serve as liaison with medical group's MSO and senior management team, and ensure that all programs, policies and compliance issues are implemented
• Oversee the non-clinical staff, including scheduling, performance reviews, time and attendance and training (career development is important to us!)
• Promote a culture of health and healing where patients feel supported and cared for

We require:

• 5+ years in management position: leading, coaching and overseeing performance of medical office staff
• 7+ years of medical practice experience, with strong understanding of practice management and insurance
• Bachelors Degree preferred but advanced experience may serve as a substitute
• Proven change management experience to help support and assimilate new doctors coming from their own private practice as well as new doctors joining as their 1st job out of residency
• General billing and coding knowledge, and zest to stay abreast with changes and learn health insurance rules as they relate to primary care
• Strong technology skills to succeed with a tech-driven practice, including ability to use Excel for performance reports
• Ability to quickly master Athena EMR, and other value-based, managed care software
• Strong organizational and leadership skills to be the calming force as we evolve and implement change
• Demonstrated communication skills, oral and written
• Experience with patient engagement and satisfaction - as a primary care group, its critically important
• Successful experience implementing new processes, procedures, and services
• Knowledge of OSHA, HIPAA and other regulations, state and federal, that oversee medical practices
• Caring spirit that recognizes each patient as an individual, and through their actions and leadership let the patients know that the practice is their true medical home
• Compassion and patience with people during times of illness and wellness with ability to build a patient-focused culture
• Financial acumen and interest in growing a primary care practice