Healthcare Operations Manager: Improve Patient Experience

NeighborHealth Corporation; United States; On-site; USD 71,000 - 110,000; Full time

Benefits offered by this job

Medical & Dental Coverage

Life and Disability Insurance

401(K) Retirement Plan

Educational Assistance

Flexible Spending & Transportation

Job summary

NeighborHealth Corporation in Boston seeks an Operations Manager to support the administrative and medical directors, improve department workflows, and monitor continuous improvement to maximize revenues and patient experience.

This role partners with IT to develop reports, manages staff scheduling and compliance, and coordinates on-call duties. A strong focus on data-driven improvement and cross-department collaboration is essential.

Qualifications

• Bachelor’s degree in health care administration or related field or relevant experience required.
• Master’s degree preferred.
• Direct customer service in health care a plus.
• Experience with data management and analytics.
• Prior ambulatory management experience preferred.

Responsibilities

• Support the administrative and medical director with ongoing department development and monitoring of workflows.
• Assist with measuring the success of continuous improvement efforts in maximizing health center revenues and improving patient experience.
• Work with IT to request, create and modify reports to improve patient care by maximizing staff performance.
• Oversee day-to-day department operations and template management (templates and schedules).
• Coordinate on-call activities and schedule for PCPs as needed.
• Monitor staffing needs and approve payroll within Workday as directed.
• Coordinate orientation and training for staff in EMR/MIS systems and access levels.
• Create and manage performance reports (Immunization, vital signs, medication reconciliation).
• Collaborate with internal departments to improve patient flow and department efficiency.

Skills

Strong computer skills

Exceptional customer service

Problem-solving

Excellent communication

Interpersonal skills

Organizational skills

Time management

Continuous improvement awareness

Analytical skills

Ability to multitask in fast-paced env

Education

Bachelor’s degree in health care administration

Master’s degree preferred

Job description

NeighborHealth Corporation in Boston seeks an Operations Manager to support the administrative and medical directors, improve department workflows, and monitor continuous improvement to maximize revenues and patient experience.

This role partners with IT to develop reports, manages staff scheduling and compliance, and coordinates on-call duties. A strong focus on data-driven improvement and cross-department collaboration is essential.