Operations Manager

NeighborHealth; Boston (MA); On-site; USD 71,000 - 110,000; Full time

Job summary

NeighborHealth is seeking an Operations Manager to support the administrative and medical leadership in developing workflows that maximize center revenues and enhance patient experience. You will work with IT to generate reports, coordinate templates, and manage staffing and on-call scheduling for nurses, MAs and clerical staff.

The role requires a Bachelor's in healthcare administration or related field, or equivalent experience, with preferred Master’s.

Qualifications

• Bachelor’s degree in health care administration or related field, or relevant experience.
• Master’s degree preferred.
• Experience with data management and analytics in a healthcare setting.
• Ambulatory management experience preferred.

Responsibilities

• Support the administrative and medical directors with department development and workflow monitoring.
• Assist with reporting to maximize center revenues and improve patient experience.
• Coordinate templates, schedules, and physician coverage for evenings, weekends and holidays.
• Develop and distribute On-Call Schedules with the medical director as needed.
• Coordinate staffing, including nurses, MAs, and clerical support; evaluate daily staffing needs.
• Oversee payroll approvals in Workday and staff scheduling.
• Collaborate with IT and MIS to ensure proper access and staff training on EMR/MIS systems.
• Lead department PEER reviews and performance reporting (Immunization, vitals, reconciliation).
• Liaise with Finance, HR, Clinical Teams and others to improve patient flow and efficiency.

Skills

Computer skills

Customer service

Problem solving

Communication

Interpersonal skills

Organizational skills

Time management

Continuous improvement

Analytical skills

Data analysis

Education

Bachelor’s degree in health care administration or related field

Master’s degree (preferred)

Tools

Workday

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit our Careers Page .Time Type:Full timeDepartment:Family MedicineAll Locations:20 Maverick Square – Cradock BuildingPosition Summary:The Operations Manager is responsible for supporting the administrative and medical director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Assist with department’s day to day.Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.With the medical director develop and distribute the “On Call Schedule” if needed. Coordinate on call activities as neededReassign PCP as needed.Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.Coordinate a schedule for all nurses, MA’s and clerical support. This includes processing time off request both planned and unplanned. Evaluate staffing and work flow daily to determine staffing needs.Approves payroll within Workday as needed and directed by AD.Manages and communicate employee schedules (FTE grids) with the medical staff office and payroll.In coordination with directors’ orientation of all staff to the EMR/MIS department, security access forms for MIS, scheduling of mandatory classes for new employees, and obtain the provider numbers from MIS. Communication with IT about staff assignments and level of access.Evaluate workflows with the Administrative and Medical directors to enhance efficiencyAssist the medical director and administrative director in putting together the information required for staff performance evaluations. Schedules and prepares for provider reviews.Coordinate the department PEER review processCollaborate with IT around the collection of data related to patients care. Create and manage performance reports (Immunization, vital signs, and medication reconciliation)Monitor daily status of support activities (mail, patient flow). Supervises and evaluates assigned department staff.Problem solve with the various departments in identifying areas for improving patient flow and overall departmental efficiencyAssist directors in department continuous improvement Projects and other special project planning; solicit input from staff and involve staff in the implementation process as appropriate. Obtain statistics necessary and helpful in continuous improvement projects when neededLiaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and complianceMaintain excellent punctuality and attendancePromote a sense of “team work” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.Displays outstanding customer service skills when interacting with all NeighborHealth customers.Adheres to all NeighborHealth and departmental policies and proceduresParticipate in required departmental activities and meetings.Participates in yearly budget processOther Duties & ResponsibilitiesReads, understands and complies with all Standards of Conduct, Joint Commission policies and all laws related to position responsibilities and employment at NeighborHealth;Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.Knowledge, Skills, and Abilities RequiredEXPERIENCE:• Bachelor’s degree in health care administration or related field or relevant experience required, Master’s preferred• Direct customer service in health care a plus• Experience with data management and analytics.• Prior ambulatory management experience preferredSKILLS/ABILITIES:• Strong computer skills• Exceptional customer service and problem-solving skills• Excellent communication and interpersonal skills• Strong organizational and time management skills• Awareness and appreciation of the continuous improvement processes• Strong computer skills• Awareness of state-of-the-art technology to solve operational issues• Analytical skills necessary to review reports and identify trends/issues• Demonstrates ability to work in a fast-paced environment performing multiple tasks simultaneouslySalary: Starting at $70,720 up to $110,240 based on experienceEEO & Accommodation Statement:NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement:According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.