Behavioral Health Operations Lead

Team Ambulance; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Team Mobile Health Care is seeking an experienced Operations Manager to lead day-to-day operations, ensuring safe, efficient, and high-quality patient care. You will partner with leadership and HR to drive staffing, compliance, and employee accountability while delivering exceptional patient experiences.

The role requires strong leadership, regulatory knowledge, and a passion for behavioral health services, with a focus on teamwork and continuous improvement.

Qualifications

• Bachelor’s degree in emergency medical services, Healthcare Management, a related field, or equivalent.
• Minimum of 5 years of experience in EMS or a related field, with at least 2 years in a leadership role.
• Active EMT certification from the Tennessee Department of Public Health.
• CPR Basic Life Support certification (AHA or ASHI).
• Current and active Motor Vehicle Operator’s license.

Responsibilities

• Oversee daily facility and/or operational activities to ensure efficient service delivery.
• Partner with leaders to support safe, high-quality behavioral health services.
• Monitor staffing needs, scheduling, attendance, productivity, and operational coverage.
• Provide leadership, coaching, and accountability to assigned team members.
• Assist with onboarding, training, engagement, and retention initiatives.
• Ensure compliance with policies, safety standards, and regulatory requirements.
• Identify operational challenges and implement effective solutions.
• Monitor KPIs and recommend improvements.
• Support incident response, risk management, and corrective action initiatives.
• Collaborate with HR regarding employee relations and workforce needs.
• Promote professionalism, teamwork, and exceptional customer service.
• Participate in leadership meetings and organizational improvement initiatives.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

Bachelor’s degree in EMS/Healthcare Management or related field

Job description

Team Mobile Health Care is seeking an experienced Operations Manager to lead day-to-day operations, ensuring safe, efficient, and high-quality patient care. You will partner with leadership and HR to drive staffing, compliance, and employee accountability while delivering exceptional patient experiences.

The role requires strong leadership, regulatory knowledge, and a passion for behavioral health services, with a focus on teamwork and continuous improvement.