Healthcare Operations Manager – Facilities & Support

Crothall Healthcare; Salisbury (MD); On-site; USD 59,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to oversee the healthcare support services operational needs. The role involves coordinating frontline associates and serving as a liaison between administration and unit departments to provide the highest level of service.

The position requires leadership, planning, hiring, training, and ongoing staff development. You will also track goals, report on outcomes, and drive continuous improvement across facilities.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Customer service

Communication

Multi-tasking

Tools

MS Office

Job description

Crothall Healthcare, a Compass Group USA company, seeks an Operations Manager to oversee the healthcare support services operational needs. The role involves coordinating frontline associates and serving as a liaison between administration and unit departments to provide the highest level of service.

The position requires leadership, planning, hiring, training, and ongoing staff development. You will also track goals, report on outcomes, and drive continuous improvement across facilities.