Healthcare Operations Excellence Lead

Charlotte Eye Ear Nose and Throat Associates, P.A.; Charlotte (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

CEENTA in Charlotte, NC seeks an Operational Excellence & Optimization Manager to lead strategic initiatives that improve operational performance and patient experience. You will collaborate with executive leadership, operational leaders, providers, and cross-functional teams to drive continuous improvement across the organization.

Responsibilities include developing project plans with KPIs, coordinating EPIC workflow improvements with IT, managing cross-functional projects from planning through

Qualifications

• Bachelor's degree required; Master's in Healthcare Administration (MHA) or MBA preferred.
• Three+ years in management, consulting, business development, strategy, or healthcare operations.
• Experience with EPIC systems and healthcare workflow optimization.
• Strong business acumen; ability to analyze operational and financial data.

Responsibilities

• Identify and lead operational improvement initiatives to enhance efficiency and patient experience.
• Develop project plans, KPIs, and implementation strategies.
• Collaborate with IT to optimize EPIC workflows and best practices.
• Lead cross-functional projects from planning to implementation and evaluation.
• Educate staff on process changes and compliance requirements.
• Monitor results and report on outcomes.

Skills

Process improvement

Project management

Healthcare operations

Data analysis

Communication

Leadership

Education

Bachelor's degree

Master's degree in Healthcare Admin or MBA (preferred)

Tools

EPIC

Microsoft Office

Job description

CEENTA in Charlotte, NC seeks an Operational Excellence & Optimization Manager to lead strategic initiatives that improve operational performance and patient experience. You will collaborate with executive leadership, operational leaders, providers, and cross-functional teams to drive continuous improvement across the organization.

Responsibilities include developing project plans with KPIs, coordinating EPIC workflow improvements with IT, managing cross-functional projects from planning through