Operational Excellence & Optimization Manager

Charlotte Eye Ear Nose and Throat Associates, P.A.; Charlotte (NC); Hybrid; USD 120,000 - 160,000; Full time

Job summary

CEENTA in Charlotte, NC seeks an Operational Excellence & Optimization Manager to lead strategic initiatives that improve operational performance and patient experience. You will collaborate with executive leadership, operational leaders, providers, and cross-functional teams to drive continuous improvement across the organization.

Responsibilities include developing project plans with KPIs, coordinating EPIC workflow improvements with IT, managing cross-functional projects from planning through

Qualifications

• Bachelor's degree required; Master's in Healthcare Administration (MHA) or MBA preferred.
• Three+ years in management, consulting, business development, strategy, or healthcare operations.
• Experience with EPIC systems and healthcare workflow optimization.
• Strong business acumen; ability to analyze operational and financial data.

Responsibilities

• Identify and lead operational improvement initiatives to enhance efficiency and patient experience.
• Develop project plans, KPIs, and implementation strategies.
• Collaborate with IT to optimize EPIC workflows and best practices.
• Lead cross-functional projects from planning to implementation and evaluation.
• Educate staff on process changes and compliance requirements.
• Monitor results and report on outcomes.

Skills

Process improvement

Project management

Healthcare operations

Data analysis

Communication

Leadership

Education

Bachelor's degree

Master's degree in Healthcare Admin or MBA (preferred)

Tools

EPIC

Microsoft Office

Job description

Charlotte Eye Ear Nose & Throat Associates (CEENTA) is the premier eye, ear, nose, and throat practice in the Carolinas. Our mission is to provide comprehensive, quality, and ethical healthcare while creating an exceptional experience for our patients, providers, and team members. As we continue to grow and innovate.We are seeking an Operational Excellence & Optimization Manager to lead strategic initiatives that improve operational performance, enhance patient experience, and support sustainable organizational growth.If you are passionate about process improvement, project management, healthcare operations, and driving meaningful organizational change, this is an opportunity to make a significant impact across one of the region's leading physician practices.Position SummaryThe Operational Excellence & Optimization Manager identifies, develops, and implements operational improvement initiatives that optimize workflows, enhance efficiency, improve patient experiences, and support organizational goals. Working closely with executive leadership, operational leaders, providers, and cross-functional teams, this position serves as a catalyst for continuous improvement across the organization.What You'll DoOperational Excellence & OptimizationIdentify and lead operational improvement initiatives that enhance efficiency, patient experience, and organizational performance.Develop project plans, objectives, KPIs, and implementation strategies to drive measurable results.Analyze outcomes and report on key metrics to ensure initiatives achieve business and patient care goals.Partner with leaders, providers, and stakeholders to support continuous process improvement.EPIC OptimizationCollaborate with operations and IT teams to optimize EPIC workflows and promote best practices.Identify opportunities to improve patient access, scheduling, and clinical efficiency within EPIC.Support change management efforts and adoption of new EPIC-related processes.Align EPIC enhancement initiatives with operational goals and organizational priorities.Project ManagementLead cross-functional projects from planning through implementation and performance measurement.Coordinate stakeholders, resources, timelines, and project deliverables to achieve successful outcomes.Manage project risks, dependencies, and communications throughout the project lifecycle.Monitor results and provide accountability through regular reporting and outcome evaluation.Training & CommunicationEducate and support providers and staff on operational improvements, workflow changes, and compliance requirements.Develop and facilitate training programs, onboarding initiatives, and process documentation.Build strong partnerships across departments through effective communication and collaboration.Promote organizational engagement and adoption of operational excellence initiatives.A Typical DayIn this role, you will collaborate with executives, providers, and department leaders to identify improvement opportunities, analyze operational and financial data, facilitate project meetings, and implement strategic initiatives across the organization. You may spend part of your day evaluating workflow performance, guiding teams through process changes, optimizing EPIC workflows, developing project plans, training stakeholders, and measuring outcomes that improve both patient experience and operational performance.Schedule & Work EnvironmentHybrid, Full-time, exempt position.Core business hours, 8:00am-5:00pm, with flexibility based on project and organizational needs.Travel between CEENTA locations as needed.Why This Role MattersThe Operational Excellence & Optimization Manager directly influences CEENTA's ability to deliver exceptional patient care by leading initiatives that improve quality, efficiency, growth, and the patient experience. This position serves as a strategic partner to leadership and plays a key role in advancing CEENTA's mission of independence, innovation, and operational excellence.Apply TodayJoin a team committed to continuously improving healthcare delivery, supporting providers and staff, and providing exceptional experience for every patient who trusts CEENTA with their care.What You'll BringEducation/QualificationsBachelor's degree required. Master's degree in Healthcare Administration (MHA) or Business Administration (MBA), preferred.Three or more years of experience in management, consulting, business development, strategy, or healthcare operations.Experience with EPIC systems and healthcare workflow optimization.Demonstrated experience in operational optimization, process improvement, project management, or business operations.Strong business acumen with experience analyzing operational and financial data.Excellent communication, facilitation, and relationship-building skills.Proficiency with Microsoft Office applications and electronic medical record systems.Ability to manage multiple priorities and drive initiatives to completion.