Healthcare Operations Director

Wyckoff Heights Medical Center; New York (NY); On-site; USD 101,000 - 123,000; Full time

Job summary

Wyckoff Heights Medical Center in Middle Village, NY is seeking an experienced Ambulatory Manager to oversee site operations, staffing, and patient flow. You will lead registration, scheduling, and front-end processes to ensure accurate data collection and timely payments.

In this role you will manage budgeting, regulatory compliance, and performance improvements while guiding staff development and cross-functional collaboration with clinical leadership to enhance patient-centered care.

Qualifications

• Bachelor's degree required with a minimum of 3 years in a related role.
• Master's degree preferred; bilingual Spanish experience is a plus.
• Healthcare setting experience and budget management skills are essential.

Responsibilities

• Lead staffing, scheduling, and performance management for the site.
• Ensure regulatory compliance with NYSDOH and Joint Commission standards.
• Oversee patient registration, billing, and front-end processes to maximize reimbursement.
• Develop departmental policies, manage budgets, and drive process improvements.
• Coordinate with clinical and administrative leadership to optimize patient flow.

Skills

Communication skills

Leadership

Project management

Staff development

Budget management

Education

Bachelor's degree

Master's degree (preferred)

Tools

EHR system

Voucher system

Job description

Wyckoff Heights Medical Center in Middle Village, NY is seeking an experienced Ambulatory Manager to oversee site operations, staffing, and patient flow. You will lead registration, scheduling, and front-end processes to ensure accurate data collection and timely payments.

In this role you will manage budgeting, regulatory compliance, and performance improvements while guiding staff development and cross-functional collaboration with clinical leadership to enhance patient-centered care.