Clinical Manager

Wyckoff Heights Medical Center; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Wyckoff Heights Medical Center in New York, NY is seeking an Operations & Patient Flow leader to optimize daily workflows, improve bed placement, and allocate resources based on patient acuity. You will guide discharge planning, coordinate with ER/ICU teams, and supervise 24/7 staffing while focusing on safety, efficiency, and cost containment.

The role requires 3–5 years in hospital administration with expert knowledge of EHR systems and healthcare management software.

Qualifications

• Education: Bachelor’s degree in Healthcare Administration; Masters preferred.
• Experience: Typically 3–5 years of clinical experience, often in a hospital or leadership role.
• Technical Proficiency: Expert knowledge of EHR and healthcare management software.

Responsibilities

• Directing unit workflow to prevent bottlenecks and long wait times.
• Coordinate bed management with ER and ICU for rapid patient placement.
• Allocate resources and staff based on patient acuity.
• Lead discharge planning with social workers for safe, timely exits.
• Manage 24/7 staff scheduling including call-outs and holidays.
• Mediate conflicts between medical staff or with families.
• Identify training gaps and organize in-service education sessions.
• Set annual goals and conduct formal performance reviews for nurses and techs.

Skills

Healthcare Administration

Leadership

EHR

Budget management

Staff scheduling

Education

Bachelor's degree in Healthcare Administration

Masters preferred

Tools

EHR systems

Healthcare management software

Job description

Wyckoff Heights Medical Center | Main Campus
New York, USA

Description

Operations & Patient Flow

• Daily Workflow: Directing unit traffic to prevent bottlenecks and long wait times.
• Bed Management: Coordinating with the ER and ICU to ensure rapid patient placement.
• Resource Allocation: Assigning staff based on "patient acuity" (the severity of illness).
• Discharge Planning: Meeting with social workers to ensure safe, timely patient exits- with special focus on Length of Stay and documentation improvement to improve the Case Mix Index
• Staff Scheduling: Managing 24/7 rotations, including call-outs and holiday coverage.
• Conflict Resolution: Mediating disputes between medical staff or between staff and families.
• Skill Development: Identifying training gaps and organizing "in-service" education sessions.
• Performance Tracking: Setting annual goals and conducting formal reviews for nurses and techs.

Quality, Safety, & Compliance

• Audit Readiness: Ensuring the unit is always prepared for surprise Joint Commission inspections
• Incident Investigation: Reviewing "near misses" or patient falls to create prevention plans.
• Infection Control: Monitoring strict adherence to hand-hygiene and sterile procedure protocols.
• Patient Experience: Reviewing HCAHPS scores and addressing patient complaints directly.

Financial & Strategic Management

• Budget Variance: Explaining why the department went over or under budget each month.
• Supply Chain: Approving high-cost medical equipment orders and monitoring waste.
• Strategic Growth: Helping the Department Chair plan for new service lines or unit expansions.
• Labor Costs: Monitoring "overtime" usage and balancing the use of expensive travel nurses.

Required Skills & Qualifications

• Education: Bachelor's degree in Healthcare Administration , Masters preferred
• Experience: Typically 3–5 years of clinical experience, often in a hospital or leadership role.
• Technical Proficiency: Expert knowledge of Electronic Health Records (EHR) and healthcare management software.

Salary : $ 135,000

Equal Opportunity Employer
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