Clinical Manager

Wyckoff Heights Medical Center-WHM; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Wyckoff Heights Medical Center in New York is seeking a Healthcare Administrator to lead Operations & Patient Flow. You will direct daily workflow, coordinate bed management with the ER and ICU, and allocate resources based on patient acuity to prevent bottlenecks and delays.

This leadership role includes discharge planning, staff scheduling, conflict resolution, and driving performance improvements across nursing and technical staff.

Qualifications

• Bachelor's degree in Healthcare Administration; a Master's degree is preferred.
• Typically 3–5 years of clinical experience, often in hospital or leadership role.
• Expert knowledge of EHR and healthcare management software.

Responsibilities

• Direct daily workflow to optimize unit traffic and reduce bottlenecks.
• Coordinate bed management with ER and ICU for rapid patient placement.
• Allocate resources and staff based on patient acuity.
• Lead discharge planning with social workers to improve length of stay and documentation.
• Manage 24/7 staff scheduling and holiday coverage.
• Mediate conflicts among clinical staff and with families.
• Identify training gaps and organize in-service education.
• Set annual goals and conduct performance reviews for nurses and techs.

Skills

Clinical leadership

EHR expertise

Budget management

Staff scheduling

Education

Bachelor's degree in Healthcare Administration

Master's degree preferred

Job description

Wyckoff Heights Medical Center | Main Campus
New York, USA

Description

Operations & Patient Flow

• Daily Workflow: Directing unit traffic to prevent bottlenecks and long wait times.
• Bed Management: Coordinating with the ER and ICU to ensure rapid patient placement.
• Resource Allocation: Assigning staff based on "patient acuity" (the severity of illness).
• Discharge Planning: Meeting with social workers to ensure safe, timely patient exits- with special focus on Length of Stay and documentation improvement to improve the Case Mix Index
• Staff Scheduling: Managing 24/7 rotations, including call-outs and holiday coverage.
• Conflict Resolution: Mediating disputes between medical staff or between staff and families.
• Skill Development: Identifying training gaps and organizing "in-service" education sessions.
• Performance Tracking: Setting annual goals and conducting formal reviews for nurses and techs.

Quality, Safety, & Compliance

• Audit Readiness: Ensuring the unit is always prepared for surprise Joint Commission inspections
• Incident Investigation: Reviewing "near misses" or patient falls to create prevention plans.
• Infection Control: Monitoring strict adherence to hand-hygiene and sterile procedure protocols.
• Patient Experience: Reviewing HCAHPS scores and addressing patient complaints directly.

Financial & Strategic Management

• Budget Variance: Explaining why the department went over or under budget each month.
• Supply Chain: Approving high-cost medical equipment orders and monitoring waste.
• Strategic Growth: Helping the Department Chair plan for new service lines or unit expansions.
• Labor Costs: Monitoring "overtime" usage and balancing the use of expensive travel nurses.

Required Skills & Qualifications

• Education: Bachelor's degree in Healthcare Administration , Masters preferred
• Experience: Typically 3-5 years of clinical experience, often in a hospital or leadership role.
• Technical Proficiency: Expert knowledge of Electronic Health Records (EHR) and healthcare management software.

Salary : $ 135,000

Equal Opportunity Employer
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