Healthcare Operations & Customer Support Specialist

Wayne State University; Lowell (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

AION Biosystems in Lowell, MA is seeking an Operations and Customer Support Specialist to join our Clinical Support and Operations teams. You will be the primary contact for customers, help resolve inquiries, and coordinate orders, inventory, and logistics to ensure timely fulfillment.

The role requires strong organization, teamwork, and the ability to manage multiple priorities in a fast-paced environment, with duties spanning customer support, operations administration, and performance

Qualifications

• Demonstrated patient-focused approach and care
• Clear communication with patients and teams
• Strong organizational and time-management abilities

Responsibilities

• Serve as primary customer contact via phone, email, and chat.
• Coordinate orders, inventory, and shipping to ensure timely delivery.
• Resolve inquiries and issues professionally and promptly.
• Escalate complex issues to appropriate departments when needed.
• Monitor customer satisfaction and identify improvement opportunities.

Skills

Patient-focused

Communication

Organized

Tech Savvy

Team Player

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Office

EHR/EMR systems

Clinician portal systems

Job description

AION Biosystems in Lowell, MA is seeking an Operations and Customer Support Specialist to join our Clinical Support and Operations teams. You will be the primary contact for customers, help resolve inquiries, and coordinate orders, inventory, and logistics to ensure timely fulfillment.

The role requires strong organization, teamwork, and the ability to manage multiple priorities in a fast-paced environment, with duties spanning customer support, operations administration, and performance