Healthcare Operational Excellence Leader & Coach

University Hospital; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

University Hospital in San Antonio, TX seeks a High Reliability Manager of Operational Excellence to partner with the Director in advancing a culture of fairness, learning, and reliability. You will coach frontline leaders, facilitate rounding, and promote consistent adoption of FJC-HRO behaviors.

The role focuses on leadership development, succession planning, and embedding high reliability in day-to-day decisions, education, and department improvement efforts across the organization.

Qualifications

• Bachelor’s degree in healthcare, organizational development, leadership, business, psychology, or related field.
• Master’s degree preferred.
• Experience coaching, mentoring, developing, or consulting with leaders in healthcare or complex organizational environments is preferred.
• Experience with Fair and Just Culture, High Reliability, leadership development, organizational effectiveness, or patient safety is strongly preferred.
• Proficiency in Microsoft Office Suite is required.

Responsibilities

• Coach and mentor frontline leaders to promote Fair and Just Culture and High Reliability Organization behaviors.
• Facilitate cultural rounding and education across departments.
• Advance leadership development and succession planning within the organization.
• Embed Fair and Just Culture and High Reliability principles into daily leadership behaviors, operational practices, and decision-making.

Skills

Coaching

Mentoring

Leadership development

Change management

Educational program design

FJC-HRO knowledge

Microsoft Office

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Microsoft Office

Lean Six Sigma

Job description

University Hospital in San Antonio, TX seeks a High Reliability Manager of Operational Excellence to partner with the Director in advancing a culture of fairness, learning, and reliability. You will coach frontline leaders, facilitate rounding, and promote consistent adoption of FJC-HRO behaviors.

The role focuses on leadership development, succession planning, and embedding high reliability in day-to-day decisions, education, and department improvement efforts across the organization.