HRO Specialist: Healthcare Quality and Reliability Leader

jacksonhealth.org; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Jackson Health System in Miami seeks an experienced High Reliability Organization Specialist to deploy the enterprise HRO operating model across entities and learn­ing environments. This Tier 2 role supports governance, escalation, and daily reliability practices with focus on frontline execution.

Reporting to the Director, HRO, the specialist will coach Transformation Coaches, lead learning area evaluations, and embed HRO methodologies such as TeamSTEPPS, IHI Improvement, and Lean Six Sigma to

Qualifications

• 3–5 years of progressive experience in healthcare quality, patient safety or performance improvement.
• Experience coaching frontline teams and facilitating daily management systems (huddles, visual management, problem solving).
• Preference for direct experience with HRO, Lean, or Six Sigma in a complex healthcare setting.

Responsibilities

• Drives fidelity to the HRO operating model across assigned entities.
• Facilitates HRO steering committees and executive forums; tracks decisions and actions.
• Onboards and develops Transformation Coaches and HRO Champions; builds coaching bench.
• Leads Learning Area evaluations and supports Learning Area of Excellence progression.
• Provides onsite support coaching daily huddles, visual boards, and structured problem solving.

Skills

Healthcare quality

Patient safety

Performance improvement

Coaching frontline teams

Data analysis

Education

Bachelor's in Healthcare Admin / Nursing / Public Health

Master's degree preferred

Tools

TeamSTEPPS

IHI Model for Improvement

Lean Six Sigma (Green Belt+)

Job description

Jackson Health System in Miami seeks an experienced High Reliability Organization Specialist to deploy the enterprise HRO operating model across entities and learn­ing environments. This Tier 2 role supports governance, escalation, and daily reliability practices with focus on frontline execution.

Reporting to the Director, HRO, the specialist will coach Transformation Coaches, lead learning area evaluations, and embed HRO methodologies such as TeamSTEPPS, IHI Improvement, and Lean Six Sigma to