Healthcare Office Receptionist

Origin; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company redefining women's healthcare as a Healthcare Office Receptionist. In this vital role, you'll be the first point of contact for patients, providing exceptional customer service and administrative support. Your contributions will help elevate the standard of care, making a meaningful impact on women's health. With a commitment to teamwork and core values, you will thrive in a supportive environment that encourages personal and professional growth. This position offers a competitive hourly wage and comprehensive benefits, making it an ideal opportunity for those passionate about making a difference in healthcare.

Benefits

Premium Healthcare Coverage

401(k) with Employer Matching

Generous Paid Time Off

Paid Parental Leave

Continuing Education Stipends

Wellness Perks

Weekly Bonus Potential

Qualifications

• Excellent verbal and written communication skills are essential.
• Proven experience in high-touch customer service roles.
• Ability to multitask and work with various technology platforms.

Responsibilities

• Support patient inquiries and communication via phone and email.
• Manage patient check-ins, check-outs, and scheduling.
• Collaborate with other departments through Slack and email.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Customer Service

Attention to Detail

Problem Solving

Technology Proficiency

Tools

Slack

Scheduling Software

Job description

Join to apply for the Healthcare Office Receptionist role at Origin.

Be part of the movement that’s redefining women’s healthcare.

At Origin, working with us isn’t just a job—it’s a chance to transform the way care is delivered to women. Every day, we’re building a company that’s elevating the standard of care for thousands now, with our sights set on reaching millions in the future.

This past year, we partnered tirelessly with insurance companies to break down barriers to care. As a result, we’re now in-network for over 50 million people nationwide, making pelvic floor and whole-body physical therapy more accessible and affordable than ever before. It’s a milestone we’re incredibly proud of, and it’s just the beginning.

If you share our passion for creating accessible, life-changing care, we’d love to have you on our team. Together, we can continue making a difference for those who need it most.

What We Offer

Comprehensive Benefits to Support You, Every Step of the Way

• Premium Healthcare Coverage: Employer-paid health reimbursement account covering in-network medical expenses like prescriptions, copays, and deductibles. Plus, excellent dental and vision insurance.
• Financial Security: A 401(k) plan with employer matching and student loan payment support to shorten loan terms by up to 3 years.
• Generous Paid Time Off: Flexible PTO, 9 paid holidays, and additional wellness days to help you recharge and maintain work-life balance.
• Parental & Family Support: Paid parental leave, free expert guidance (from social workers to midwives) for mental health, childcare, neurodivergence, and more.
• Paid Professional Growth Time to invest in growing your career and work-related skills each year.
• Continuing Education Stipends to make those dream classes and conferences affordable.
• Wellness Perks: Access to Wellhub, wellness days, and affordable pet insurance options for your furry family.
• Weekly bonus potential to earn well above market pay.

At Origin, we believe in caring for the caregivers and redefining what it means to support your career and well-being.

About The Role

Our Healthcare Receptionists / Administrators are stellar at customer service and teamwork, deeply committed to supporting our patients, each other and the team. They build and maintain the reputation of Origin by:

• Supporting patient questions, requests, and general communication via phone and email
• Completing daily and weekly administrative tasks
• Welcoming, checking-in, checking-out and scheduling patients for follow-up visits
• Taking payments
• Scheduling patients (via phone, from waitlist, in collaboration with our Patient Services team)
• Schedule verifications (checking for duplicates)
• Insurance verifications
• Collaborating with other departments and teams at Origin via Slack and email
• Other tasks as assigned

What Makes Us Different

While each position may demand distinct skills and qualifications, we operate as a unified team, driven by our shared core values. At Origin, we're all about creating a safe and supportive haven within our community. We’re a growing team of hardworking and passionate individuals who integrate the following values into our everyday practices:

• Own it. We show up with our best work. We’re creative, focused, proactive, and get the details right.
• Go big. We have a big vision for women’s health and are energized by our potential impact. We act with urgency, yet remember it’s a long game.
• Stretch. Growth can be uncomfortable and progress isn’t always linear. We create a safe space for honest learning, taking risk, and understanding failure.
• Be generous. We’re kind, high integrity, and assume the best. We celebrate wins and build each other up.

About You

• You’ll have excellent verbal, written, and interpersonal skills
• Proven experience delivering high-touch customer service; professional phone presence, comfortable speaking with various patients and team members
• High attention to detail and follow-through on tasks
• Ability to think critically, understand nuance, and problem-solve on the fly to de-escalate situations
• Technology proficiency and a comfort level multitasking with multiple technology platforms
• Comfort working in a fast-paced startup environment
• Must be able to maintain the confidentiality of sensitive information

Bonus points

• Previous hospitality, healthcare, and/or customer service experience

The Pay Range For This Role Is

$16 - $20 USD per hour (NW Austin)