Medical Receptionist - Northwest Austin

OrthoLoneStar; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare provider in Austin is seeking a Medical Receptionist to manage patient interactions, schedule appointments, and handle insurance verifications. The role requires attention to detail and effective communication skills, with a preference for bilingual candidates. Join a dynamic team in a fast-paced environment.

Qualifications

• Previous experience in a medical office setting.
• Computer experience required.

Responsibilities

• Check in and check out patients, schedule appointments.
• Verify insurance benefits and collect payments.
• Assist with Release of Information requests.

Skills

Fluent in Spanish

Attention to detail

Ability to multitask

Effective communication

Education

High School diploma

Job description

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This range is provided by OrthoLoneStar. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.50/hr

GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves; checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.

Essential Functions

• Answer telephones, schedule appointments and redirect to appropriate departments as needed.
• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.
• Confirm appointments in advance; reach out to patient when necessary.
• Prepare schedules for clinic and identify any issues prior to visit.
• Greet patients, check-in and help patients complete necessary intake forms.
• Confirm, capture, and correct any changes in patient demographics and insurance.
• Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
• Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
• Collect and scan patient’s insurance card and photo ID.
• Mail no show letters daily.
• Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.
• Balance payments received and prepare deposit daily.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Provide EOB to patients and thoroughly explain balance as needed.
• Fax DWC forms to proper recipients.
• Collate, sort and identify a variety of medical information for scanning/queuing into EMR system
• Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.
• Assist with Release of Information requests by completing in office or sending to third party accordingly.
• All other duties as assigned.
  
  

Qualifications

Education:

• High School diploma
  
  

Experience

• Previous experience in a medical office setting
• Computer experience
  
  

Special Skills

• Fluent in Spanish (preferable)
• Knowledge of medical and insurance terminology
• Attention to detail
• Ability to multitask between multiple applications
• Ability to effectively communicate both orally and written
• Ability to work in a fast paced environment
  
  

Physical Demands

• Must have adequate visual acuity to read, the ability to interpret and understand written material
  
  

Environmental Working Conditions

• Indoors with rare conditions of extreme noise.
• Continuously handle multiple tasks simultaneously and work as a part of a team.
• Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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