Healthcare Office Operations & People Manager

Coast Dental; Lakeland (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Coast Dental in Lakeland, FL is seeking an Office Manager to lead daily office operations, supervise front and back office staff, and drive patient scheduling, billing, and collections.

The role requires strong communication, payroll oversight, inventory control, and adherence to safety and regulatory standards; you will float between offices to cover gaps and partner with regional management to meet monthly targets.

Qualifications

• Associate's Degree in business, or equivalent, and three years working experience.
• Has a working knowledge of the front and back office healthcare operation.
• Effective communication and time management skills.
• Prior management experience strongly preferred.
• Understanding of general dental terminology.
• Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Office Word, Excel, and dental office software. Experience with EagleSoft preferred.

Responsibilities

• Hire, train and manage performance of office team members.
• Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
• Explain treatment plans and payment options to patients.
• Review and train on Accounts Receivables (collection percentage).
• Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
• Ensure office is secure at all times as assigned key holder.
• Travel between offices as required to provide coverage when other office managers are unavailable or provide coverage in offices without a permanent provider.
• Train on and review patient financing/credit (volume number and accuracy) with team.
• Train team and ensure effective customer service skills via the telephone and in person.
• Train and hold team accountable for building a productive office schedule.
• Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
• Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
• Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
• Train staff or arrange training, as needed.
• Assure timeliness and accuracy of paperwork.
• Review and approve payroll (accuracy, control overtime) for office.
• Oversight of supplies and inventory for the office and assure cost effectiveness.
• Retention of staff and patients (turnover number).
• Assure safety - workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company's Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
• Complete Monthly Check List (completed and assurance all areas are up to date).
• Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)
• All other duties and responsibilities as assigned.

Skills

Communication

Time management

Leadership

Dental terminology

Education

Associate's Degree in business

Tools

Microsoft Office

EagleSoft

Job description

Coast Dental in Lakeland, FL is seeking an Office Manager to lead daily office operations, supervise front and back office staff, and drive patient scheduling, billing, and collections.

The role requires strong communication, payroll oversight, inventory control, and adherence to safety and regulatory standards; you will float between offices to cover gaps and partner with regional management to meet monthly targets.