Healthcare Office Operations Manager - Billing & Staffing

Cape Fear Valley Health; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Cape Fear Valley Health System is seeking an experienced Office/Operations Manager for CFV Primary Care- Dunn Erwin Medical in Erwin, NC. The role oversees front desk, scheduling, nursing support, and overall office operations, ensuring efficient patient flow and staffing.

Works with Providers, Administration, and Billing to optimize operations. Requirements include a bachelor’s degree or 8 years of related experience, 2 years healthcare management, and 1 year supervisory/billing experience.

Qualifications

• Bachelor’s degree required or 8 years related experience.
• 2 years of healthcare management experience required.
• 1 year supervisory and billing experience preferred.

Responsibilities

• Interview, hire and train staff; assess competency and direct work.
• Monitor productivity; appraise performance; reward/discipline staff.
• Coordinate patient flow and office management activities.
• Ensure accurate CPT-4/ICD-9 coding and billing practices.
• Maintain budgeted costs; monitor collections and operating costs.
• Supervise timekeeping and scheduling for office personnel.

Skills

Leadership

Staff management

Customer service

Billing knowledge

Office operations

Scheduling

Budgeting

Education

Bachelor’s degree or 8 years related experience

Job description

Cape Fear Valley Health System is seeking an experienced Office/Operations Manager for CFV Primary Care- Dunn Erwin Medical in Erwin, NC. The role oversees front desk, scheduling, nursing support, and overall office operations, ensuring efficient patient flow and staffing.

Works with Providers, Administration, and Billing to optimize operations. Requirements include a bachelor’s degree or 8 years of related experience, 2 years healthcare management, and 1 year supervisory/billing experience.