Manager of Office Operations- Primary Care, Full Time Days

Cape Fear Valley Health System; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Cape Fear Valley Health System seeks an experienced healthcare management professional to oversee front desk, scheduling, nursing functions and overall office leadership at the Dunn Erwin Medical location in North Carolina.

The role coordinates personnel, patient flow, and billing processes, working closely with Providers, Administration, and Physician Billing. A Bachelor’s degree or equivalent experience is required, with supervisory and budgeting duties as part of daily operations.

Qualifications

• Bachelor’s degree required OR 8 years related healthcare management experience.
• 2 years healthcare management experience required.
• 1 year supervisory and billing experience preferred.
• Proficiency in reading, writing, and speaking English.
• Knowledge of CPT-4 and ICD-9 coding.

Responsibilities

• Interview, hire and train staff; assess competency of employees.
• Monitor productivity; appraise performance; reward and discipline.
• Coordinate activities related to patient flow and office management.
• Ensure accurate CPT-4 and ICD-9 coding and billing practices.
• Monitor clinic charge master and encounter forms for accuracy.
• Oversee supplies, equipment, and inventory; control costs.
• Market the office to the public and local organizations.
• Assist with capital and operating budgets; support physicians.

Skills

Healthcare management

Leadership

Billing experience

CPT-4 ICD-9 coding

Education

Bachelor’s degree or 8 years related experience

Job description

Facility CFV Primary Care- Dunn Erwin Medical Location Erwin, North Carolina Department CFV Medical Group Job Family Management Work Shift Days (United States of America)

Summary Responsible for managing operations including, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Coordinates all office management and personnel activities ensuring efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Physician Billing Department ensuring efficient office operations.

Major Job Functions

The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time: Interview, hire and train, assess competency of employees, plan, assign, and direct work of employees Monitor productivity of employees, appraising performance, rewarding and disciplining employees Address employee complaints and resolve problems Coordinate activities of personnel directly related to patient flow and office management. Command and maintain thorough knowledge of CPT-4 and ICD-9 coding, current billing issues, medical terminology and compliance with insurance guidelines and policies through professional development activities (continuing education, review of professional journals, etc.) Monitor Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codes Ensure office equipment is maintained in proper operating condition Maintain good guest relations with patients, hospital and office staff Assist Patient Representative receptionists when needed to ensure accuracy and prompt response to patients and assume responsibility for uncovered positions when needed Market office to public, employers and civic organizations Monitor collections and operating costs towards projected budget goals Assist Primary Care Services with the development and monitoring of capital and operating budgets Work with physicians to ensure efficient scheduling and work environment Responsible for timekeeping of all office personnel Consult with physicians on hospital charges and ensure in-patient charges are posted accordingly Oversee the ordering of supplies and equipment for office in a timely manner and maintains an on-going inventory Coordinate the handling of patient complaints and resolving problems Take necessary steps to ensure completed and accurate charging for all patient services rendered, and all interdepartmental charges, as well as to monitor, adjust and, where possible, correct negative expense variances Other duties as assigned.

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job: Education and Formal Training: Bachelor’s degree required OR 8 years related experience required Work Experience: 2 years of healthcare management experience required 1 year supervisory and billing experience preferred Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language Thorough knowledge of computer functions and medical terminology Ability to read and interpret physicians’ documentation Knowledge of CPT-4 and ICD-9 coding Demonstrate leadership qualities and organizational skills Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists Ability to work independently Good organizational and communication skills Physical Requirements: Long periods of sitting Occasionally required to stand, reach with arms and stoop, kneel or crouch Occasionally lift and/or move up to 25 pounds Ability to work under physical and mental stress Motor coordination and finger dexterity

Licenses and Certifications

Required Licenses and Certifications Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity For exceptional healthcare come to Cape Fever Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process.

At Cape Fever Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fever Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fever Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fever Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fever region.