Primary Care Office Operations Manager — Full‑Time Days

Cape Fear Valley Health; Erwin (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Cape Fear Valley Health is seeking a Manager of Office Operations for CFV Primary Care in Erwin, NC. The role oversees front desk, scheduling, nursing functions and overall office management to ensure efficient patient flow.

Ideal candidates have 2+ years of healthcare management experience, with supervisory and billing exposure. Strong leadership, organizational, and communication skills are essential to coordinate with providers and billing teams.

Qualifications

• Bachelor’s degree required OR 8 years related experience.
• 2 years of healthcare management experience required; 1 year supervisory and billing experience preferred.
• Fluency in reading, writing, and speaking English; strong organizational and communication skills.
• Knowledge of CPT-4 and ICD-9 coding; ability to interpret physicians’ documentation.
• Ability to solve practical problems and work independently; strong planning and scheduling skills.

Responsibilities

• Manage front desk reception and scheduling, plus nursing functions.
• Coordinate office management and staff to ensure efficient patient flow.
• Oversee CPT-4/ICD-9 coding accuracy and billing issues.
• Monitor budgets, staffing, and office equipment to meet targets.
• Collaborate with physicians, administration, and billing departments.

Skills

Leadership

Organizational skills

Communication

Problem solving

Independent work

Healthcare management

Education

Bachelor’s degree

8 years related experience

Tools

CPT-4 coding

ICD-9 coding

Billing systems

Job description

Cape Fear Valley Health is seeking a Manager of Office Operations for CFV Primary Care in Erwin, NC. The role oversees front desk, scheduling, nursing functions and overall office management to ensure efficient patient flow.

Ideal candidates have 2+ years of healthcare management experience, with supervisory and billing exposure. Strong leadership, organizational, and communication skills are essential to coordinate with providers and billing teams.