Healthcare Office Leader - Patient Experience & Ops

Automatic Data Processing, Inc.; Saint Petersburg (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Ethos Health Group in Saint Petersburg, FL, is seeking an experienced Office Manager to lead daily administrative and operational functions of our Ethos office. You will create an environment where patients feel welcomed, providers can focus on care, and teammates are supported, accountable, and equipped to succeed.

This hands-on leadership role emphasizes organizing schedules, coordinating patient care, improving processes, and maintaining HIPAA-compliant practices.

Qualifications

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Professional demeanor and exceptional customer-service skills.
• Comfortable using computers, electronic systems, and office technology.
• Ability to lead through accountability while maintaining a supportive, team-first approach.
• Previous experience in a healthcare, medical, or clinical environment.
• Experience leading teams and motivating employees toward office goals.

Responsibilities

• Lead the daily administrative and operational functions of the Ethos office.
• Create a welcoming, professional, and caring patient experience.
• Oversee patient check-in/check-out and ensure accurate documentation.
• Manage patient scheduling, demographics, insurance, and billing data in the EHR.
• Train, mentor, and develop office teammates to achieve office goals.
• Maintain a clean, organized, and compliant office environment.
• Coordinate with providers, front desk, and clinical staff to optimize patient flow.
• Protect patient confidentiality and HIPAA compliance.

Skills

Organizational skills

Time-management

Written & verbal communication

Attention to detail

Customer-service

Professional demeanor

Computer literacy

Team leadership

Accountability mindset

Education

High school diploma or equivalent

Job description

Ethos Health Group in Saint Petersburg, FL, is seeking an experienced Office Manager to lead daily administrative and operational functions of our Ethos office. You will create an environment where patients feel welcomed, providers can focus on care, and teammates are supported, accountable, and equipped to succeed.

This hands-on leadership role emphasizes organizing schedules, coordinating patient care, improving processes, and maintaining HIPAA-compliant practices.