Healthcare Office Leader: Patient Experience & Ops

Automatic Data Processing, Inc.; Gainesville (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

Ethos Health Group in Gainesville, FL is seeking an Office Manager to lead the daily administrative and operational functions of the practice. You will create a welcoming patient experience, supervise front-d desk activities, and ensure efficient coordination between the front office, providers, and clinical team.

The role emphasizes leadership, accountability, and a culture of hospitality, integrity, and efficiency, with opportunities to mentor staff and improve processes that impact patient

Qualifications

• High school diploma or equivalent is required.
• Excellent written and verbal communication skills are required.
• Strong organizational and time-management abilities are essential.
• Professional demeanor and exceptional customer-service skills are expected.
• Comfortable using computers and office technology; ability to lead through accountability while supporting the team.

Responsibilities

• Create an exceptional patient experience by welcoming patients and maintaining a professional, caring environment.
• Oversee efficient front-desk check-in/check-out and accurate patient documentation.
• Ensure signatures, follow-ups, and patient information are completed accurately.
• Manage patient flow and communication with providers and clinical staff.
• Lead daily mornings huddles to align and motivate the team and maintain office rhythm.
• Protect patient confidentiality and HIPAA compliance while upholding company policies.

Skills

Organizational skills

Time management

Communication skills

Customer service

Tech-savviness

Education

High school diploma or equivalent

Job description

Ethos Health Group in Gainesville, FL is seeking an Office Manager to lead the daily administrative and operational functions of the practice. You will create a welcoming patient experience, supervise front-d desk activities, and ensure efficient coordination between the front office, providers, and clinical team.

The role emphasizes leadership, accountability, and a culture of hospitality, integrity, and efficiency, with opportunities to mentor staff and improve processes that impact patient