Healthcare Office Coordinator - Train MA Staff & Liaison

Trinity Health; Rochester Hills (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one benefits

Competitive pay

Healthcare coverage

Growth opportunities

Job summary

Trinity Health IHA Medical Group is seeking an Office Coordinator with a Medical Assistant background to supervise designated office areas, support patient flow, and collaborate with the Practice Manager to deliver exceptional patient care.

The role emphasizes staff coaching, scheduling, and process improvements, with opportunities to grow within a mission-driven organization serving Southeast Michigan communities. Day shift, full-time position with competitive benefits.

Qualifications

• Credentialed Medical Assistant (CMA, RMA, NCMA, CCMA, NRCMA, CMAC) required.
• 3–5 years minimum experience in a medical office with reception or cross-trained medical assisting duties.
• Experience in supervision or coaching preferred.

Responsibilities

• Supervise day-to-day operations of assigned areas.
• Manages complex patient reception/medical records problems or insurance issues.
• Suggests process improvements to enhance the customer experience.
• Assist with recruitment, hiring, orientation, training and coaching of staff.
• Maintain scheduling, time and attendance for staff.
• Evaluate staff performance and recommend promotions/discipline.
• Coordinate care and serve as liaison between patients and providers.
• Support quality improvement and disease management programs.

Skills

Staff supervision

Operations management

Patient scheduling

Customer service

Education

High school diploma

College coursework in management

Associate or Bachelor's in Healthcare Administration

Job description

Trinity Health IHA Medical Group is seeking an Office Coordinator with a Medical Assistant background to supervise designated office areas, support patient flow, and collaborate with the Practice Manager to deliver exceptional patient care.

The role emphasizes staff coaching, scheduling, and process improvements, with opportunities to grow within a mission-driven organization serving Southeast Michigan communities. Day shift, full-time position with competitive benefits.