Scheduling Coordinator - Physician Practice

Lehigh Valley Hospital, Inc.; Pottsville (Schuylkill County); On-site; USD 38,000 - 52,000; Full time

Job summary

Lehigh Valley Health Network is seeking an administrative scheduler to work closely with patient navigators, clinicians, and staff to support provider schedules and clinical operations.

The role emphasizes accuracy, communication, and the ability to manage multiple tasks in a fast-paced hospital setting. Prior healthcare experience and basic medical terminology knowledge are preferred to ensure efficient clinic operations.

Qualifications

• Experience in a healthcare setting is required or preferred.
• Proficiency with basic computer skills and word processing.
• Knowledge of medical terminology and coding basics.
• Ability to manage multiple tasks with initiative and reliability.

Responsibilities

• Obtain information to maintain provider schedules.
• Coordinate provider availability for in-patient and outpatient services.
• Monitor and update schedules throughout the day and distribute changes.
• Answer basic patient inquiries or direct to the appropriate area.
• Update patient charts and EHR with pertinent information.
• Attend scheduled meetings and participate in team activities.

Skills

Healthcare experience

Computer skills

Medical terminology

Demonstrate initiative

multitasking

Education

High School Diploma/GED

Associate's Degree

Tools

Physician scheduling software

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Works closely with patient navigators, clinicians, hospital staff, referring physicians, and insurance carriers while providing administrative and scheduling support throughout the practices.

Job Duties

• Obtains all necessary information required to maintain provider schedules.
• Maintains overall coordination of provider availability to cover services as required by the practice including office hours, in-patient and out-patient, scheduled meetings and conferences, and vacation or time off.
• Monitors and updates schedule throughout the day and distributes changes to all affected parties.
• Anticipates patients' expectations and educational needs; understands basic requirements for all procedures performed to be able to answer basic patient inquiries or to direct the inquiries to the appropriate area or person.
• Monitors use of scheduled time and monitors schedule for conflicts.
• Updates patient charts and electronic health record information with pertinent patient and insurance information.
• Attends and participates in scheduled contract, committee, and all-staff meetings.

Minimum Qualifications

• High School Diploma/GED
• 2 years Experience in a healthcare setting.
• Demonstrate initiative.
• Ability to handle multiple tasks efficiently and timely.
• Computer skills and word processing proficiency.
• Knowledge and working use of medical terminology.

Preferred Qualifications

• Associate's Degree
• 4 years Experience in a healthcare setting.
• Knowledge of physician practice scheduling software

Physical Demands

• Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.