Scheduling Coordinator

Lehigh Valley Health Network; Allentown (Lehigh County); On-site; USD 40,000 - 55,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Scheduler who will coordinate all patient scheduling activities across multiple facilities. You will ensure accurate scheduling by collecting necessary clinical information and monitor protocols for improvement.

The ideal candidate has a High School Diploma or GED and at least 6 months of relevant experience, with proficiency in Microsoft Office. Additionally, bilingual candidates are preferred as part of our commitment to diverse patient care.

Qualifications

• High School Diploma/GED required.
• 6 months medical office, call center, or customer service experience.
• Detail-oriented with ability to work under stress.

Responsibilities

• Collect clinical information and verify patient demographics.
• Schedule patients for appointments and diagnostic tests.
• Educate patients on department protocols and procedures.

Skills

Detail-oriented

Customer service

Microsoft Office proficiency

Ability to handle stress

Bilingual English/Spanish

Education

High School Diploma/GED

Associate's Degree or higher

Tools

EMR and scheduling systems (e.g., EPIC, PHS)

Job description

Join a team that delivers excellence

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up a talented, vibrant and diverse workforce.

We are a nationally recognized, forward‑thinking organization that offers plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and has received numerous accolades for nursing excellence and patient safety.

Summary

Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospitals, physician practices, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding scheduling concerns.

Job Duties

• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Utilizes scheduling software and other patient‑specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious attention to detail.

Minimum Qualifications

• High School Diploma/GED
• 6 months medical office, call center or customer service oriented work experience or in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.
• Ability to maintain strict level of confidentiality.
• Ability to work in a fast paced environment while handling multiple responsibilities.
• Detail‑oriented with the ability to enter information accurately into electronic systems.
• Demonstrates ability to handle stressful situations.
• Proficient in Microsoft Office applications.

Preferred Qualifications

• Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
• Bi‑lingual English/Spanish

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use. Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Employer

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.