Healthcare Office Coordinator — Patient Experience Leader

Bon Secours Mercy Health; Celina (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Health in Celina, OH is seeking an Office Coordinator who will support clinical and front desk operations, act as Medical Assistant or Front Desk portion of time, and coordinate office staff to ensure smooth daily workflow.

The role emphasizes accuracy with scheduling, patient intake, insurance verification, and compliance with regulatory requirements, while collaborating with providers to maintain quality patient experience.

Qualifications

• Must have high school diploma or GED; Bachelor's preferred.
• BLS Basic Life Support certification required.
• 1–2 years healthcare and 1–2 years customer service experience preferred.

Responsibilities

• Coordinate services of assigned practice and supervise office staff.
• Assist as Medical Assistant or Front Desk for a portion of time based on practice volume.
• Ensure compliance with regulatory requirements and HIPAA guidelines.
• Maintain patient scheduling, charts, and insurance verification processes.
• Support providers to maintain strong patient experience and timely operations.

Skills

Healthcare experience

Customer service experience

Pre-access experience

Education

High School Diploma or GED

Bachelor’s degree (preferred)

BLS Basic Life Support

Job description

Mercy Health in Celina, OH is seeking an Office Coordinator who will support clinical and front desk operations, act as Medical Assistant or Front Desk portion of time, and coordinate office staff to ensure smooth daily workflow.

The role emphasizes accuracy with scheduling, patient intake, insurance verification, and compliance with regulatory requirements, while collaborating with providers to maintain quality patient experience.