Healthcare Office Coordinator & Front Desk Lead

Mercy Health; Celina (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Job summary

Mercy Health in Celina, OH seeks an Office Coordinator to coordinate services for the assigned practice, acting as Medical Assistant or Front Desk as needed. The role includes supervising office staff, ensuring regulatory compliance, and supporting patient flow and scheduling.

The position emphasizes teamwork, patient care, and adherence to HIPAA, with opportunities for growth within a faith-based, community-focused health system.

Qualifications

• High School Diploma or GED (required).
• Bachelor’s degree (preferred).
• BLS Basic Life Support – American Heart Association (required).
• 1-2 years of healthcare experience (preferred).
• 1-2 Years Of Extensive Customer Service Experience (preferred).
• Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred.

Responsibilities

• Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
• Plans, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards.
• Communicates effectively verbally and in written form; maintains EMR knowledge to support practice operations.
• Works with providers to ensure Patient Experience scores are strong and implements processes when scores lag.
• Prepares patients and equipment for exams, schedules surgeries, provides phone triage for same-day appointments.
• Answers phones, collects co-pays, checks in patients, balances receipts at close of day.

Education

High School Diploma or GED

Bachelor’s degree

Job description

Mercy Health in Celina, OH seeks an Office Coordinator to coordinate services for the assigned practice, acting as Medical Assistant or Front Desk as needed. The role includes supervising office staff, ensuring regulatory compliance, and supporting patient flow and scheduling.

The position emphasizes teamwork, patient care, and adherence to HIPAA, with opportunities for growth within a faith-based, community-focused health system.